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Call Center Agents

Tanisha Systems

Augusta, GA

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JOB DETAILS
SKILLS
Analysis Skills, Business Development, Call Centers, Customer Experience, Customer Support/Service, Data Entry, High School Diploma, Interpersonal Skills, Mathematics, Multitasking, Negotiation Skills, Peripheral Hardware, Problem Solving Skills, Sales, Software Administration
LOCATION
Augusta, GA
POSTED
13 days ago
Job Title: Call Center Agents
Location: Augusta GA 30907

JOB SUMMARY: The Customer Service Sales Representative primary responsibility is to have problem solving skills and can turn any situation into a great customer experience. This role will combine elements of customer service and sales. Sales & Service Consultants are responsible for creating an exceptional experience at every interaction for both new and existing customers.

ESSENTIAL FUNCTIONS:
Duties include, but are not limited to:
  • Promoting and/saving products and services
  • Providing an excellent customer experience via phone
  • Negotiating and completing save/service order requests from customers.
  • Working with customers patiently, tactfully, and efficiently
  • Accurately informing customers of various fees and adjustments.
  • Providing options to the customer based on product and service needs.
  • Active listening skills
  • Ability to follow tactical call flows to optimize the customer experience.

Minimum Requirements:
  • Outstanding Customer Service skills.
  • Excellent skills in the following areas: Communication - Interpersonal - Analytical - Problem Solving.
  • Basic math skills, data entry skills, and sales aptitude
  • Understanding of hardware (peripherals) with moderate-to-high level software, and hardware troubleshooting skills.
  • Ability to multitask in a fast-paced environment.

Preferences:
  • Previous Customer Service experience in a high volume
  • 2+ years of Call Center experience or equivalent required
  • 1 yr contact Center and 1 yr retention experience are preferred
  • High school diploma or the equivalent

About the Company

T

Tanisha Systems