Do you have the career opportunities as a Medical Office Specialist you want with your current employer? We have an exciting opportunity for you to join Texas Back Institute which is part of the nation's leading provider of healthcare services, HCA Healthcare.
Texas Back Institute offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location.
Overall Description:
The Call Center Rep is the primary point of contact for new and existing patients seeking to schedule appointments with our providers.
Responsibilities include:
• Initial contact for incoming calls. Calls may be related to patient scheduling, care or unrelated calls for direction or instruction.
• Complete intake assessment as needed from callers.
• Determine scheduling needs based on intake responses, location and other factors.
• Schedule initial appointments utilizing EHR system.
• Respond to medical records request as required.
• Track incoming referral information. Maintain referral reporting systems.
• Enter phone notes in a timely and accurate manner.
• Reliable attendance required to ensure consistent excellent customer service.
Minimum Requirements
• High school diploma or equivalent. College preferred.
• Experience in medical office with high call volume preferred.
• Experience with patient intake processes preferred.
• Superior time management skills and a self-starter.
• Excellent communication skills and proven record of building and maintaining positive relationships. Ability to build rapport with patients and others quickly.
• Organized and detailed orientated with thorough follow up ability.
• Knowledge of insurance coverage and claims process preferred.
Competencies
• Maintain a positive attitude at all times. Always strive to find or be the solution for the customer.
• Present a professional image.
• Demonstrates exemplary customer service skills for both internal and external customers.
• Ability to relate effectively with others with demonstrated understanding of how to approach or respond to individuals based on their personal style and needs.
Physical Requirements While performing the duties of this job, the employee is regularly required to sit. The employee is frequently required to use hands, fingers to handle or feel, occasionally walk or stand and infrequently carry boxes/supplies of 10 lbs. or less.
The physical requirements described above must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Other Duties: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.
TBI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, physical or mental disability national origin, disability, veteran status, genetic information, pregnancy, age or any other characteristic protected by law. Supporting HCA Healthcare's 186 hospitals and 2,400+ sites of care, Physician Services plays a crucial role as the main entry point for patients looking for high-quality healthcare within the HCA Healthcare system. With a focus on meeting the needs of our patients at all access points, Physician Services is dedicated to implementing innovative, physician-driven, value-added solutions to assist physicians in providing high-quality, patient-centered care, aligning with our mission to care for and enhance human life.
HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in costs for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Medical Office Specialist opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
At its founding in 1968, Nashville-based HCA was one of the nation's first hospital companies. Today, we are the nation's leading provider of healthcare services, a company comprised of locally managed facilities that includes about 165 hospitals and 115 freestanding surgery centers in 20 states and England and employing approximately 204,000 people. Approximately four to five percent of all inpatient care delivered in the country today is provided by HCA facilities. Richard M. Bracken serves as Chairman of HCA and R. Milton Johnson is the company's President and Chief Executive Officer.
HCA is committed to the care and improvement of human life and strives to deliver high quality, cost effective healthcare in the communities we serve. Building on the foundation provided by our Mission & Values, HCA puts patients first and works to constantly improve the care we give them by implementing measures that support our caregivers, help ensure patient safety and provide the highest possible quality. Investing in our communities is important to us. HCA typically invests about $1.5 billion annually to keep our facilities modern and up-to-date technologically and to expand and add services where needed. Focusing primarily on communities where the company is a leading healthcare provider, HCA selectively adds new facilities in order to better serve our communities.
And because two HCA founders were physicians, we value highly the strong relationships we've created with local physicians. We endeavor to provide them with a wide array of services and modern facilities in order to help them deliver the best possible care.