Call Centers, Customer Escalations, Customer Relations, Customer Support/Service, Data Entry, Marketing, Multitasking, Presentation/Verbal Skills, Record Keeping, Telephone Skills
About Fox Fruit
At Fox Fruit, we believe that every business deserves a smart, adaptive marketing partner. Our team of experts blends strategic insight and creative solutions to deliver results that matter. We are committed to fostering organic growth for our clients through innovative approaches tailored to their unique needs.
Overview:
We are hiring a customer-focused Call Center Agent to handle inbound and outbound calls, assist customers with inquiries, and support account-related services.
Key Responsibilities:
- Answer inbound calls and respond to customer inquiries
- Make outbound follow-up calls regarding accounts or services
- Provide accurate information about products and services
- Resolve customer concerns and escalate issues when needed
- Maintain detailed records of calls and customer interactions
- Meet daily call handling and customer service goals
Qualifications:
- Strong verbal communication and active listening skills
- Professional and customer-focused demeanor
- Basic computer and data entry skills
- Ability to multitask and work in a fast-paced environment
- Previous call center experience is a plus but not required