Call-by-Call Manager / Install Coordinator

Why Join Lickety Split?

At Lickety Split, we believe in delivering top-tier service at lightning speed! As a rapidly growing company, we are looking for a Call-by-Call Manager / Install Coordinator to ensure our installation operations run smoothly, efficiently, and with an exceptional customer experience. If you're a highly organized leader who thrives in a fast-paced environment and enjoys problem-solving, this is the role for you!

What You'll Do:

Call-by-Call Management

• Oversee and coordinate the daily workflow of installations.
• Assign and dispatch jobs efficiently to technicians, ensuring optimal route planning.
• Monitor job progress and provide real-time updates to customers and internal teams.
• Support field technicians by troubleshooting challenges and providing solutions on the fly.

Installation Coordination

• Schedule and confirm installation appointments, ensuring seamless execution.
• Work closely with customers to keep them informed and manage expectations.
• Coordinate materials, equipment, and resources needed for installations.
• Ensure all necessary permits and documentation are in place for each job.

Performance & Customer Satisfaction

• Track key performance metrics, technician efficiency, and job completion rates.
• Proactively identify bottlenecks or delays and implement solutions.
• Maintain strong communication between sales, operations, and field teams.
• Follow up with customers post-installation to ensure satisfaction and address concerns.

What We’re Looking For:

Experience in dispatching, coordination, or operations (HVAC, plumbing, or electrical experience preferred).
Strong problem-solving skills and ability to make quick, effective decisions.
Excellent organizational and multitasking abilities.
Ability to thrive in a fast-paced, high-pressure environment.
Tech-savvy with experience using scheduling/dispatch software.
A customer-first attitude with strong communication skills.

What We Offer:

Competitive Pay
Growth Opportunities in a Fast-Growing Company
Health, Dental & Vision Insurance
Paid Time Off & Holidays

If you're a detail-oriented leader who can handle the moving pieces of a busy install schedule, we want to hear from you! Join Lickety Split Air, Plumbing, and Electric and be part of a team that values speed, precision, and customer excellence!

Lickety Split is an Equal Opportunity Employer

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