The Cage Shift Manager provides guest service, coordinates and supervises the controls and procedures of the Cage Cashiers, Main Bankers, and Kiosk Team Members. The Cage Supervisor is responsible and accountable for the operation of the Cage Department and has the responsibility of securing company funds and accountability of all monies and routing of paperwork. Must be self-motivated, detail orientated, and able to work successfully without a lot of supervision.
Purpose:
Our genuine engagement and positive energy provide guests, especially women, an escape from their ordinary world into our exciting fantasy world of play, chance, and possibility. With this contribution, we give them a feeling of belonging and importance.
Value System:
Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.
Duties and Responsibilities:
Responsible for keeping cage in compliance with Cash Operation Manual procedures, and Title 31 regulations
Assists Cage Manager in maintaining security and accountability of casino funds located in the cage and main bank areas during assigned shift
Supervises Cage Cashiers, Main Bankers, and Kiosk Team Members to ensure that they are in compliance with policies and procedures
Provides an orderly and positive work environment with recognition to team members
Interacts with Department Manager by providing pertinent information
Provides on-going training and information to new and existing personnel
Conducts employee counseling/coaching and disciplinary action when necessary
Helps resolve any overage/shortages that may occur during their shift
Handles any customer inquiries or complaints and follows up with proper documentation
Assists Cage Manager in scheduling staff according to company needs, approves or denies PTO requests and prepares employee evaluations
Provides prompt, friendly and courteous service to all guests in a confidential manner, and maintains the confidentiality of all gaming records
Conveys a professional, friendly and courteous manner, in all interactions with guests and employees
Performs emergency fills for kiosks, as needed
Performs cashier or main bank duties, as needed
Other duties and responsibilities as assigned
Job Requirements: (please ensure you meet the listed requirements prior to applying)
High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment
Associate’s Degree in Related field– required
OR Two (2) years’ Supervisory experience– required
OR One (1) year experience as a Dual-Rate Supervisor in a Wind Creek Hospitality Department– required
OR Two (2) years’ experience in the hiring position’s Department– required
Two (2) years of high volume cash handling experience- required
Minimum of $100,000 cash experience preferred (skills test will be administered)
Proficiency with 10 key calculator (skills test will be administered) and experience working with coin and currency counters
Proficient in Microsoft Word, Excel programs required
Must have the ability to make precise decisions without compromising the integrity of the company
Must be able to lift a minimum of 50 pounds
Must be able to get along well with all levels of the organization and excel in a team oriented environment
Willing and able to work odd or irregular hours including nights, weekends, and holidays
Willing to travel and participate in training as recommended or required
Must have a Tribal Gaming License (or the ability to obtain and maintain a license) as a requirement for this position
Must have willingness and ability to work in a smoke/secondary smoke environment
NATIVE AMERICAN INDIAN PREFERENCE IN HIRING POLICY SHALL BE ADHERED TO AT ALL TIMES
Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality.