Cage Manager

The Cage Manager requires a proven leader with strong cash-handling expertise, compliance knowledge, and outstanding service skills. 

• Provide strong leadership to cashiers while ensuring a flawless financial transaction experience for members.  

• Uphold strict financial security and compliance measures, maintaining operational integrity.  

• Foster a positive, service-driven team culture, ensuring that every member interaction is personalized and seamless.  

• Proactively resolve guest concerns while maintaining a professional and composed demeanor. 

Team Leadership & Training 

• Lead and mentor a team of cage supervisors & cashiers, fostering a culture of service excellence, operational precision, and overseeing daily cage operations. 

• Develop and execute training programs for new hires, ensuring proficiency in cash handling, compliance, and service standards.  

• Monitor performance, coach team members, and implement corrective action plans when necessary.  

• Conduct interviews and perform hiring decisions to ensure the team consists of top-tier talent. Create SOPs, audit the vault, banks & paperwork, create procedures, and perform daily deposits..

Operational & Financial Oversight 

• Supervise front-line transactions, specialty banks, vault operations, and high-value financial exchanges.  

• Ensure daily financial balancing and reconciliation are completed accurately and on time.  

• Work within internal controls to prevent fraud, theft, and financial discrepancies.  

• Investigate and resolve any financial discrepancies, technical issues, or guest concerns.  

• Assist in scheduling team shifts and managing labor efficiencies to maintain smooth operations.  

• Ensure all equipment, cash-handling tools, and technology systems are operational and up to date. 

Security & Compliance 

• Enforce strict cash-handling procedures and internal security protocols.  

• Ensure all transactions comply with state regulations, anti-money laundering (AML) policies, and club financial policies.  

• Oversee the completion and filing of financial compliance forms, including CTRs, MTLs, and other financial documentation.  

• Conduct audits and reviews to ensure adherence to club financial policies and procedures. 

• Guest Service & Club Standards 

• Lead by example in delivering exceptional, anticipatory guest service.  

• Train team members to recognize and respond to guest service opportunities, ensuring every member feels valued.  

• Oversee the presentation and organization of the cashier’s area, maintaining an elevated standard.  

• Work collaboratively with all departments to ensure a seamless club experience for members.  

• Perform additional responsibilities as required to uphold the prestige and reputation of Palace Poker. 

• Other duties as assigned. 

Qualifications: 

• The minimum age for these positions is 21. 

• Minimum 3-5 years of experience in cash handling, banking, or luxury hospitality financial services.  

• Prior experience as a Cage Supervisor, Vault Manager, or Finance Lead in a luxury or high-value financial setting preferred.  

• Strong leadership skills with a track record of mentoring, training, and managing teams.  

• Experience with POS systems, currency counters, and financial transaction software (Poker Atlas or similar a plus).  

• Strong knowledge of compliance, financial security, and regulatory requirements.  

• Excellent problem-solving and decision-making skills, with the ability to act swiftly under pressure.  

• Availability to work evenings, weekends, and holidays as needed. 

Certificates, Licenses, Registrations 

• Must attend orientation and agree to policies and procedures. 

• Must successfully attend and complete any and all other required training in compliance with local and state regulations, such as food and/or alcohol service certifications, and maintain such certifications during employment. 

Physical Demands 

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. 

• Ability to be physically mobile, and stand/walk for 8 to 12-hour shifts. 

• While performing the duties, regularly required to stand, walk, use hands and fingers to handle, feel, or carry objects, product, or controls, and talk or hear. Must occasionally lift and/or move up to 20 pounds.  

     Specific vision abilities required by this role include close vision, peripheral vision, depth perception, and the ability to focus. 

• Must be able to work in areas containing dust, varying noise and temperature levels, lighting, vibrations, crowds and air quality. 

Work Environment 

• The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this role. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. 

• While performing the duties, may be exposed to fumes or airborne particles from the kitchen. Occasionally exposed to wet and/or humid conditions when in the dish area or walk-in cooler.  

• Additionally, will sometimes be exposed to toxic or caustic chemicals from cleaning products. The noise level at Poker Palace is usually loud.