Beverages, Communication Skills, Customer Support/Service, Espresso Making, Food Presentation, Food Quality, Food Services, Food and Beverage Industry, Leadership, Operations, Operations Management, Point of Sale (POS) Systems, Resolve Customer Issues, Team Lead/Manager, Team Player
Cafe Supervisor, Atrium Cafe at The Department at Hudson''s
Department: The Department 800431
Employment Type: Full Time
Location: The Department
Reporting To: Rebecca Dybowski
Description
Atrium Café at Hudson's via Continental Services is looking for a standout Full-Time Café Supervisor who wants to be part of a team dedicated to outstanding customer service, the highest professional standards, and a commitment to delivering flawless quality. We're especially looking for someone who thrives while collaborating, loves building relationships, and seeks open communication. A perfect culture fit would be someone willing to roll up their sleeves while leading a team who delights guests every meal, every day.
Atrium Café at Hudson's, Café Supervisor is a valuable member of our team who:
- Leads a café team of baristas and food runners
- Has advanced knowledge of coffee/tea culture with consistent delivery
- Acts as a brand ambassador embodying our core values and guiding principle
- Is comfortable working in a fast-paced setting
- Is interested in growing within a dynamic team
- Is committed to excellence
- Works best in a creative, collaborative environment
Key Responsibilities
The Café Supervisor is responsible for supervising daily operations and providing leadership with clear direction to associates.
DAILY OPERATIONS
- Able to assist in crafting a range of hot and cold beverages, such as espresso drinks, teas, and specialty items, according to recipes and customer preferences
- Responsible for end-of-day deposits and counting of drawers
- Maintain proper staffing levels daily in tandem with recruiting and training employees as applicable
- Set the example for excellence customer service
- Work closely with Culinary team on food quality and presentation
- Monitor stock levels of supplies and communicate with management on ordering needs
Skills, Knowledge & Expertise
- A minimum of 2 years working in a leadership role in the food service industry
- 2 years of barista experience recommended
- Serv-Safe certification strongly preferred
- Willingness to continue learning about coffee & tea culture, with frequent trainings for advancement
- Available early mornings with flexibility for nights, weekends and holidays
- Respond to customer needs through clear and pleasant communication
- Previous experience with Toast system or POS system is highly preferred
- Proven experience in high-volume, high-end hospitality environments
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