Cafe' Services Supervisor (Part-Time)

The Café Services Supervisor provides visitors to the Frick and guests to the Café with a superior experience by providing excellent customer service and expertise about Café offerings. The Supervisor trains and mentors Café Services staff and plays a leadership role in Café operations. This role will report to the General Manager of Café Services.

Hours:   28 hrs./week, must have open availability and be available to work evenings, weekends, and some holidays. This schedule consistently works weekdays and weekends.
Reports to: General Manager of Café Services
Status:  Part-time, Non-exempt, not tip eligible
Salary:  $17.76/hr.          
Responsibilities:

1. Supervisory Responsibilities (50%):

•   Trains and supervises new Café staff – this includes but is not limited to: POS system requirements, customer service standards, cash handling, opening and closing procedures, telephone etiquette, membership sales, exhibition information, and general site knowledge
•   Supports ongoing learning and development of team members
•   Directs Café staff by prioritizing duties and ensuring productivity
•   Oversees wine bar for events
•   Helps to create and foster a respectful and inclusive team environment
•   Maintain fiduciary responsibility for cash counts and deposits during opening and closing procedures

 

2. Café Services (30%):

•   Provides exemplary customer service to guests while working shifts alongside Café Services staff
•   Works with Café Manager to troubleshoot POS system and other front of house equipment
•   Interacts with guests to get feedback on product quality and service levels
•   Handles visitor inquiries, complaints, and requests
•   Maintains safety and food quality standards at all times and in all areas of the Café
•   Maintains supply inventory of office and Café
•   Receives and puts away deliveries
•   In partnership with the Café Manager, modify or create menus that meet quality standards
•   Prepare meals and prep support as needed

 

3. Administrative Responsibilities (20%):

•   Ensures all end of day reporting is completed
•   Assist in register programming, end of month reporting, and inventory
•   Maintain up to date knowledge of industry standards and best practices

Qualifications:

•   Must have excellent customer service and communication skills
•   Committed to fostering a workplace culture of accessibility, inclusion, diversity, and racial equity
•   Minimum of 1 year of café restaurant supervisory experience required
•   Knowledge of food safety standards and best practices
•   Must have basic computer skills, experience with Points of Sale (POS) systems a plus
•   Be an innovative problem solver, remain calm under pressure, and be capable of overcoming issues as they arise
•   Availability to work weekend and evening hours
•   Clearance of a criminal background check

The Frick Pittsburgh is an Equal Opportunity Employer that is committed to fostering a workplace culture of accessibility, inclusion, diversity, and racial equality and urges all diverse candidates to apply.