Caesars Rewards Supervisor

Job Title: Caesars Rewards Representative

Qualifications:

• Bachelor's degree in marketing, Business Management, or related field preferred
• Leadership experience is preferred
• Fluent in use of Microsoft Office Products (Excel, Word, PowerPoint, Access)
• Rational decision-making abilities, including the ability to resolve guest/employee issues
• Strong organizational skills are required
• Ability to coordinate multiple tasks at once and work without supervision
• Ability to compile, compute and analyze pertinent data needed for reports
• Must be able to get along with co-workers and work as a team
• Must maintain a well-groomed and professional appearance
• Must be able to use multiple computer programs at the same time

Essential Job Functions:

• Must maintain a high level of knowledge regarding the Caesars Rewards program and its benefits and be able to effectively promote and train all aspects of the program
• Must have thorough knowledge of the Caesars Rewards Visa program and successfully motivate the team to meet minimum established monthly goals for Caesars Rewards Visa acquisition
• Responsible for ensuring that the team is able to answer guest questions and provide accurate information regarding the loyalty program, property promotions & events, and direct marketing offers
• Ensure that Representatives are using the Family Style Service standards throughout the shift to create fun and excitement while delivering quality guest service
• Must be able to maintain composure when dealing with difficult guest situations and commit to resolving all problems to achieve a positive outcome
• Communicate all new companies, property, and management initiatives to the team in a positive manner with clear expectations and the enthusiasm to be successful as a team
• Must be able to create a caring culture that helps employees succeed and achieve their goals
• Responsible for issuing performance evaluations as well as coaching for success
• Responsible for meeting Department customer service goals, and EOS/SFS goals
• Will work in conjunction with the Marketing Operations Manager as a team to improve processes, the employee and guest culture, employee recognition, training and the successful execution of all new promotions and program benefits
• Will assist in the interviewing, hiring and training of employees
• Perform administrative tasks such as combines and suspends, daily audit, manual account adjustments, research accounts, respond to customer service complaints and work closely with other departments, Corporate Loyalty and Caesars Rewards Centers enterprise-wide to resolve guest issues
• Maintain data integrity and confidentiality when working with guest accounts
• Maintain a high level of knowledge regarding all Caesars Rewards rules & regulations, brand standards and audit standards, as well as property income control standards
• Promote employee safety
• All team members will follow the Everyone Greets Everyone (EGE) policy. It is the expectation that every team member, front or back of house, should proactively seek out opportunities to greet guests and their fellow team members daily. EGE policy states teams members should:
• acknowledge guests and fellow team members within 10 feet
• initiate friendly verbal greeting within 5 feet
• keep your head up, look around ("head on a swivel")
• look for opportunities to greet guests and others
• please remember that when you are on the floor, you are "on stage". Team members will participate in all mandatory meetings and pre-shift BUZZ sessions
• Must be able to get along with co-workers and work as a team
• Ability to read, write, speak and understand English
• Must be able to respond to visual and aural cues
• Must present a well-groomed, professional appearance
• Meets the attendance guidelines of the job and complies with all state, federal and regulatory policies and procedures
• Must be able to work a varied schedule including holidays, nights and weekends as needed
• Must be able to work a reasonable amount of overtime when required
• Perform other duties as assigned.