| Location | Baltimore, MD |
The Lead Caesars Rewards Representative is responsible for delivering exceptional service to mid- and high-tier guests. This role provides personalized assistance by sharing information about comp limits, exclusive services, premium amenities, and special player events, ensuring outstanding guest experience.
Must be at least 21 years of age.
Requires previous customer service experience with a proven ability to deliver courteous, friendly, and efficient service.
Supervisory experience (minimum one year preferred); capable of leading small teams of Caesars Rewards employees.
Strong understanding of the Caesars Rewards program
Strong interpersonal, communication, team-building, and problem-solving skills.
Outgoing, energetic, and maintaining a positive attitude toward the job and company.
Enjoys engaging with guests and actively seeks service opportunities.
Capable of making sound comping decisions.
Proficient in computer use; able to type at least 35 WPM.
Fluent in reading, writing, speaking, and understanding English.
Maintains a professional, well-groomed appearance.
$21.50 Per Hour
Bi-Weekly Pay Dates
Paid Time Off, 401(k), Medical, Dental, Vision, Life & Disability Insurance - Holiday Pay
Oversees Caesars Rewards operations: Coordinates staff activities, ensures floor and center coverage, and maintains a clean, well-stocked work area.
Leads and supports the team: Instructs, directs, coaches, and assists with hiring and training of personnel.
Handles guest interactions: Resolves customer complaints, promotes Caesars Rewards, and issues rewards cards.
Maintains data and security standards: Ensures database integrity, protects customer rewards and credit lines, and handles sensitive materials confidentially.
Manages reporting and communication: Completes required reports and maintains interdepartmental program communication.
Supports additional duties: Assists with special projects and other Caesars Rewards tasks as requested by management.
Engages guests in a friendly, enthusiastic manner and adheres to attendance and company policies
Oversees Caesars Rewards operations: Coordinates staff activities, ensures floor and center coverage, and maintains a clean, well-stocked work area.
Leads and supports the team: Instructs, directs, coaches, and assists with hiring and training of personnel.
Handles guest interactions: Resolves customer complaints, promotes Caesars Rewards, and issues rewards cards.
Maintains data and security standards: Ensures database integrity, protects customer rewards and credit lines, and handles sensitive materials confidentially.
Manages reporting and communication: Completes required reports and maintains interdepartmental program communication.
Supports additional duties: Assists with special projects and other Caesars Rewards tasks as requested by management.
Engages guests in a friendly, enthusiastic manner and adheres to attendance and company policies