Client: NGB Requirements:Bachelors Degree Responsibilities:
- Answer all incoming calls to the Customer Service Desk, determine nature of thecalls, and direct the caller appropriately.
- Check all customers in, utilizing the HCM Helpdesk Database.
- Direct customers to the appropriate staff member required to resolve thecustomer’s personnel or finance service needs.
- Ensure that customer is properly logged out once they have received thenecessary services.
- Load service member data into the system of record who have not beenautomatically loaded to the system upon accession.
- Grant access to personnel to view their Title 10 (T10) profile in the system ofrecord if they are not able to while in processing.
- Issue checklists to service members reporting to Customer for AGR In- or Out-Processing, ADOS In- or Out-Processing, Birth Month Review, AGRReassignment, etc.
- Input data from completed checklists, once they are returned to CustomerService by the service member, in order for the checklist to be closed in thesystem.
- Answer basic personnel and transition questions.
- Direct inquiries with complex issues to the appropriate NCO or Officer within theHCM, or schedule an appointment for the customer to come in person andresolve the inquiry.
- Escort personnel without building credentials, who are seeking DEERS/RAPIDSservices (dependent ID, Common Access Card (CAC), DD Form 1172,add/remove dependents to/from their DEERS record).
Coordinate and schedule conference room availability within the TARC forvarious briefings provided by HCM.
- Provide workload data reports from the HCM Helpdesk Database.
- Perform other administrative duties as necessary (i.e. make new ID tags forSoldiers and review SOPs).
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