Budget Management, Communication Skills, Customer Relations, Customer Relationship Management (CRM), Customer Satisfaction, Customer Support/Service, Data Management, Dental Insurance, Ecosystems, Establish Priorities, Microsoft Office, Operational Improvement, Presentation/Verbal Skills, Problem Solving Skills, Productivity Management, Profit & Loss, Resolve Customer Issues, Return on Investment (ROI), Risk, Sales, Sales Management, Sales Pipeline, Sales Proposals, Service Delivery, Solution Sales, Technical Leadership, Time Management, Vendor/Supplier Relations, Vision Plan, Writing Skills
Business Technology Account Manager
Department: Sales
Employment Type: Full Time
Location: New Brighton, MN
Compensation: $40,000 - $80,000 / year
Description
We are looking for an experienced sales professional with proven performance in value-based, consultative, solution & service sales. In this role you would learn more about business, security, risk, and where technology can help solve operational problems and improve productivity.
As a Business Technology Manager (Account Manager), you will be primarily responsible for retaining and growing existing clients. Building quality, trusted relationships with clients, vendor partners and other team members will be key to your success.
This Role Might be for you, if:
- You are a natural relationship builder, have a genuine curiosity with a desire to learn, and want to help the people in any way you can.
- You are competitive, goal driven, and have the desire to do the right thing, even when no one is looking.
- You understand the long-term value of building quality client relationships, the importance of fostering an ecosystem of networking partners, and the desire to have a positive impact on the community in which you live, work, and thrive.
Key Responsibilities
- You will work to establish rapport and maintain relationships with current clients and vendors.
- Conduct periodic business reviews including annual planning and budgeting sessions with clients to review relationship health, client satisfaction, and service delivery. Routinely explore growth opportunities within existing client base.
- Intervene when client issues arise; drive action plans to remediate issues, prioritization.
- Establish clear expectations with clients and fellow team members in every area of interaction.
- Prepares sales quotes, proposals and other client facing deliverables as needed to respond to client service requirements and procedures.
- Resolving client inquiries in an expeditious and tactful manner. Follow up with clients on a timely basis.
- Track sales activities and maintain accurate pipeline driving to Monthly, Quarterly & Annual Goal attainment.
- Effective follow up, value add and closing capabilities.
- CRM data management, Ability to build quotes with accurate data
Skills, Knowledge and Expertise
- Commitment to support and promote Mytech's mission, vision, and values.
- 5+ years of account management experience
- Experience in technology with an understanding of hardware and networks
- Understand core business concepts, P&L, ROI, etc.
- Proficient in Microsoft Office programs.
We are looking for someone who is energetic, has excellent written and verbal communication skills, and will maintain professionalism and confidentiality.
Benefits
Mytech offers a comprehensive benefits package which includes:
- 12 days of accrued vacation in your first year
- 6 days Sick time
- 8 hours of volunteer time
- Medical, Dental, and Vision insurance (employee portion fully paid)
- Company paid Life, STD, and LTD
- Professional Development Plan
- 401k with company match
- Profit Sharing
- Eligible for Quarterly Bonus