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Business Systems Analyst (Smartsheet)

ICONMA, LLC

  • Sunnyvale, CA
  • 30+ days ago
  • $69.07–$74.07 Per Hour

Highlights

Experience building solutions with Advanced Capabilities including Sheet Automations, Cross- sheet references/cell linking, DataTable, Document Builder, Workload Tracking, etc. In addition to the solution design and implementation responsibilities, the Business Analyst will play a crucial role in production support, ensuring the smooth operation of implemented solutions.

Numbers & Facts

LocationSunnyvale, CA
Salary$69.07–$74.07 Per Hour

Description

Our client, a Medical Technology company, is looking for a Business Systems Analyst (Smartsheet) for their Sunnyvale, CA/Atlanta, GA location.
 
Responsibilities:
  • Solution design and review of all business process and system level changes as part of continual service improvement.
  • Facilitate meetings with process owners and other stakeholders to gather business requirements
  • Develop supporting materials to facilitate requirement building such as sample dashboards, and user journey maps
  • Translate business requirements into user stories for the development team
  • Work with the development team to continuously refine the documented requirements
  • Develop procedures, manuals, and other documentation for the systems developed based on the requirements gathered
  • Work with onsite and offshore developers to provide insight on business requirements and functional design
  • In addition to the solution design and implementation responsibilities, the Business Analyst will play a crucial role in production support, ensuring the smooth operation of implemented solutions. The candidate will manage ITSM tickets, providing timely resolution to issues and maintaining system stability.
  • Monitoring system performance and addressing any operational issues promptly.
  • Managing and prioritizing ITSM tickets, ensuring effective communication with stakeholders regarding ticket status and resolution timelines.
  • Collaborating with IT teams to identify root causes of recurring issues and implementing preventive measures.
  • Offering proactive support by identifying potential system improvements and efficiencies.
  • Providing training and support to end-users, ensuring they can effectively utilize the Smartsheet application for their business needs.
 
Requirements:
  • 4+ years of relevant experience as Business Analyst
  • Ability to think critically about solutions to remove “Sand in the Gears”
  • Proficient in use of formulas and functions in excel, Smartsheet
  • Strong interpersonal skills and ability to help end users from cross functional teams to efficiently use the Smartsheet Application for their business needs
  • Ability to work independently and manage multiple task assignments
  • Strong oral and written communication skills, including presentation skills (Lucid Chart, MS PowerPoint)
  • Strong problem solving and troubleshooting skills with the ability to exercise mature judgment
  • Experience building solutions using Premium Apps (Data Shuttle, Dynamic View, DataMesh, Pivot, Calendar, WorkApps)
  • Experience building solutions with Advanced Capabilities including Sheet Automations, Cross- sheet references/cell linking, DataTable, Document Builder, Workload Tracking, etc.
  • Technical understanding of Control Center solutions; Experience building blueprints for multi- tier program configurations
  • Smartsheet Certifications: Core Product, Project Management, System Administrator, Control Center Lead, Control Center Blueprint Builder
  • Experience building workflows using Smartsheet Connectors: Salesforce, Jira
  • Experience building solutions with Smartsheet API (Bridge workflows a plus)
 
Why Should You Apply?

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