Business Systems Analyst (Smartsheet)

Our client, a Medical Technology company, is looking for a Business Systems Analyst (Smartsheet) for their Sunnyvale, CA/Atlanta, GA location.

Responsibilities:

• Solution design and review of all business process and system level changes as part of continual service improvement.
• Facilitate meetings with process owners and other stakeholders to gather business requirements
• Develop supporting materials to facilitate requirement building such as sample dashboards, and user journey maps
• Translate business requirements into user stories for the development team
• Work with the development team to continuously refine the documented requirements
• Develop procedures, manuals, and other documentation for the systems developed based on the requirements gathered
• Work with onsite and offshore developers to provide insight on business requirements and functional design
• In addition to the solution design and implementation responsibilities, the Business Analyst will play a crucial role in production support, ensuring the smooth operation of implemented solutions. The candidate will manage ITSM tickets, providing timely resolution to issues and maintaining system stability.
• Monitoring system performance and addressing any operational issues promptly.
• Managing and prioritizing ITSM tickets, ensuring effective communication with stakeholders regarding ticket status and resolution timelines.
• Collaborating with IT teams to identify root causes of recurring issues and implementing preventive measures.
• Offering proactive support by identifying potential system improvements and efficiencies.
• Providing training and support to end-users, ensuring they can effectively utilize the Smartsheet application for their business needs.

Requirements:

• 4+ years of relevant experience as Business Analyst
• Ability to think critically about solutions to remove "Sand in the Gears"
• Proficient in use of formulas and functions in excel, Smartsheet
• Strong interpersonal skills and ability to help end users from cross functional teams to efficiently use the Smartsheet Application for their business needs
• Ability to work independently and manage multiple task assignments
• Strong oral and written communication skills, including presentation skills (Lucid Chart, MS PowerPoint)
• Strong problem solving and troubleshooting skills with the ability to exercise mature judgment
• Experience building solutions using Premium Apps (Data Shuttle, Dynamic View, DataMesh, Pivot, Calendar, WorkApps)
• Experience building solutions with Advanced Capabilities including Sheet Automations, Cross- sheet references/cell linking, DataTable, Document Builder, Workload Tracking, etc.
• Technical understanding of Control Center solutions; Experience building blueprints for multi- tier program configurations
• Smartsheet Certifications: Core Product, Project Management, System Administrator, Control Center Lead, Control Center Blueprint Builder
• Experience building workflows using Smartsheet Connectors: Salesforce, Jira
• Experience building solutions with Smartsheet API (Bridge workflows a plus)

Why Should You Apply?

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities