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Business Systems Analyst Senior Digital Employee Experience (DEX Ops)

BAE Systems

Charlotte, NC

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JOB DETAILS
SALARY
$88,189–$149,922 Per Year
SKILLS
Analysis Skills, Artificial Intelligence (AI), Automation, Automation Engineering, Business Analysis, Business Solutions, Campaigns, Customer Support/Service, Data Sets, Database Programming Languages, Documentation, Home Automation, IT Service Management (ITSM), Identify Issues, Information Technology & Information Systems, Internet Security, Management of Information Systems/Technology (MIS), Metrics, Microsoft Active Directory, Microsoft Windows System Internals/Programming, Multiplatform/Cross-Platform, Network Support, On Site Support, Operational Support, Power BI, Predictive Modeling, Problem Solving Skills, Process Improvement, Reporting Dashboards, SQL (Structured Query Language), Scorecarding, Scripting (Scripting Languages), Service Level Agreement (SLA), ServiceNow, Software Development Lifecycle (SDLC), System Integration (SI), Systems Administration/Management, Systems Analysis, Team Player, Technical Support, Technical Training, Telemetry, Trend Analysis, User Interface/Experience (UI/UX), WMI API (Windows Management Instrumentation), Windows PowerShell, Work From Home, Workplace Issues, Writing Skills
LOCATION
Charlotte, NC
POSTED
12 days ago
**Job Description** **This job is located in Charlotte, North Carolina. Remote work is considered.** We are expanding our DEXOps (Digital Employee Experience Operations) Team with a highly technical **Business Systems Analyst Senior** who will serve as our next **Digital Platform Developer** . This role is essential to accelerating our transformation from reactive IT support toward a proactive, preventative, and ultimately strategic Digital Employee Experience (DEX) capability. You ll collaborate with a small, highimpact team focused on reducing digital friction, improving IT efficiency, empowering support teams, and enabling predictive and selfhealing digital operations across the enterprise. Your work will directly enhance how employees interact with technology every day from device performance to workflow automation to intelligent experience insights. If you love building tools, shaping data, automating the tedious, and connecting technical improvements to meaningful business outcomes, this role is for you. **Why This Role Matters** Our DEXOps program is driving a multiyear maturity journey: **Reactive Proactive Preventative Strategic** We are building the workflows, automations, remote actions, AIdriven insights, dashboards, and integrations that enable IT to shift from: Fixing tickets Preventing disruption Measuring SLAs Measuring productivity & sentiment Isolated tools Integrated, datadriven operations Reactive support Proactive & preventative improvement The Digital Platform Developer is the technical engine behind this evolution creating the digital assets, automations, and experience insights that power a modern, frictionfree digital workplace. **What You ll Do** **Develop and Enhance DEX Platform Capabilities** Design, build, and maintain **Nexthink Remote Actions** using PowerShell to support automation, troubleshooting, selfhealing, and proactive device management Develop **Nexthink Live Dashboards** and visualizations that empower Service Desk, Field Support, EUC, and Engineering teams Customize platform content such as metrics, campaigns, scores, packages, and experience insights Ensure configuration, data consistency, and standardization across the DEX platform **Build Predictive, Proactive, and Preventative Solutions** Engineer automations that reduce digital friction and resolve issues before employees notice them Implement datadriven workflows that improve device health, performance, and endpoint stability Support the shift toward agentic AI, intelligent automation, and selfhealing capabilities **Integrate Data, Systems, and Workflows** Develop and maintain integrations between Nexthink and ServiceNow (including CMDB alignment, incident enrichment, workflow triggers, and automation orchestration) Build connectors or scripts to integrate log, telemetry, and endpoint data across systems Improve visibility into employee experience trends through analytics and dashboards **Support Enterprise DEX Initiatives** Partner with Service Desk, Field Services, EUC, Networking, and other IT Ops teams to identify highimpact experience problems to automate or eliminate Provide technical enablement and training on platform capabilities Participate in DEX operational rhythms such as monthly reviews, maturity improvement sprints, and experience scorecard creation **Who You ll Work With** You ll be a member of a highly capable, lean DEXOps team composed of: A Senior IT Manager of Digital Workplace Services A Principal DEX Business Analyst for Digital Workplace Services **You the Digital Platform Developer focused on technical building, automation, integrations, and datadriven improvements** You will also partner closely with: Service Desk Field Support EUC Engineering Networking & Infrastructure Cybersecurity ITSM / ServiceNow teams Business sector IT leaders This role is highly collaborative developing solutions used across the organization to unlock a better, faster, more intuitive digital workplace. **What Success Looks Like** In your first year, you will help: Build automations and Remote Actions that reduce IT ticket volume Improve DEX Scores and experience insights across Business Sectors Identify and eliminate highfriction employee experience issues Establish preventative monitoring and selfhealing capabilities Strengthen integrations between Nexthink, ServiceNow, and other systems Contribute to the enterprise DEX Scorecard and proactive IT strategy Longer term: You will help evolve the organization to a **Strategic DEX maturity** where IT becomes a key business value partner, not a cost center. \#LI-KK1 **Required Education, Experience, & Skills** **Bachelor's Degree and 4 years work expereince or equivalent experience** **Technical Expertise** Strong experience writing **PowerShell** scripts (which will translate into Nexthink RA development, automation, device queries, workflows) Proficiency with **Windows internals** , commandline tools, Group Policy, Active Directory, WMI, registry, services, and endpoint diagnostics Experience with **SQL or similar query languages** ability to learn/translate into Nexthink s NQL Experience integrating data and automating processes across enterprise systems Familiarity with **ServiceNow CMDB** , ITSM workflows, or automation orchestration Demonstrated experience developing technical workflows and automation solutions **Analytics & Insights** Strong analytical, troubleshooting, and endpoint diagnostic skills Ability to work with large telemetry datasets Build dashboards and reports using **Power BI, Excel, or similar tools** Understand trends, correlations, and insights related to endpoint experience, performance, productivity, and sentiment **Collaboration & Delivery** Ability to translate experience issues or support-team needs into technical solutions Comfortable working independently in a fastmoving, evolving environment Strong documentation habits and familiarity with SDLC or sprintbased delivery **Preferred Education, Experience, & Skills** Experience with **Nexthink** specifically, or any other **DEX platform** (e.g., Lakeside, Aternity, ControlUp, SysTrack, etc.) Experience with UX, UI, or DEX principles Experience with Experience Level Agreements (XLAs) Familiarity with sentiment analytics, digital friction measurement, or employee listening tools AI/agentic automation experience, LLMpowered workflows, or predictive modeling concepts Background in endpoint engineering, system administration, or automation engineering **Pay Information** Full-Time Salary Range: $88189 - $149922 Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience. Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20 hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics. **Business Systems Analyst Senior Digital Employee Experience (DEX Ops)** **125551BR** EEO Career Site Equal Opportunity Employer. Minorities . females . veterans . individuals with disabilities . sexual orientation . gender identity . gender expression

About the Company

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BAE Systems