Business Systems Analyst

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• English - United States

Careers at LTM

Business Systems Analyst

• 7 - 10 Years
• 1 Opening
• Minneapolis - Minnesota - USA

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Role description

JD

The role operates in a heavily audited environment, requiring consistent adherence to documented procedures, strong attention to detail, and a clear understanding of control requirements. Accuracy, repeatability, and process discipline are essential, as the work directly impacts user access, security posture, and audit outcomes.

To be successful, the individual must demonstrate excellent communication skills, a high degree of personal accountability, and the ability to work independently with minimal oversight. This role requires a self‑motivated professional who takes ownership of daily operational outcomes, proactively manages workload, and communicates clearly and effectively with both technical and business partners.

While the role is operational in nature, it also functions as a Business Systems Analyst, supporting and enhancing internal tools used to execute IAM processes efficiently, consistently, and at scale.

Core Operational Responsibilities

• Execute daily access management operations across approximately 80 Ameriprise Bank applications
• Perform daily retrieval, validation, and reconciliation of user data from 52 external vendor systems
• Create, modify, and remove user accounts in accordance with approved access requests and documented procedures
• Perform expedited password resets to support business continuity and incident response
• Ensure all activities meet audit, compliance, and control requirements
• Maintain and update process and procedural documentation, clearly communicating changes and expectations
• Create and maintain integration and operational documentation for internally developed tools
• Identify operational gaps, inefficiencies, or control weaknesses and take personal ownership in recommending and driving improvements

Knowledge, Experience & Success Characteristics

• Minimum 2 years of experience in an operational IAM, security, or IT support role
• Demonstrated ability to work independently, prioritize daily operational tasks, and meet deadlines without constant direction
• Strong sense of personal accountability for accuracy, completeness, and audit readiness of work products
• Excellent written and verbal communication skills, particularly for procedural documentation, stakeholder updates, and audit support
• Experience documenting operational processes using BPMN 2.0
• Working knowledge of ITSM processes and operational support models
• Hands-on experience with:

Microsoft Access, Excel, SharePoint

Power Automate and Power Applications

PowerShell

Python

Experience working with ServiceNow in an operational or ITSM capacity.

Skills

Mandatory Skills : IAM Developer, Servicedesk, ServiceNow ITSM

Job Title: Business Systems Analyst and ServiceNow

Location: Minneapolis - Minnesota (4 days onsite/week)

Duration: 6 Months C2H.

Benefits

Compensation range: $ 60.00 to 70.00 per hour

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About LTM

LTM is an AI-centric global technology services company and the Business Creativity partner to the world's largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI - enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM - a Larsen & Toubro company - owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same. Recruitment Fraud Alert - https://www.ltimindtree.com/recruitment-fraud-alert/

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