Business Systems Analyst I/II/III

This posting is for one position and will be filled as either a Business Systems Analyst I or Business Systems Analyst II or a Business Systems Analyst III depending on the candidate qualifications and experience.

FLSA Status: Exempt Department: Information Technology Reports To: Manager, Business Systems Location: San Jose, CA Salary:

Business Systems Analyst I - $85,740 - $128,610 Business Systems Analyst II - $98,601 - $147,902 Business Systems Analyst III - $111,168 - $172,310

Employee Unit: Employees in this classification are represented by Service Employees International Union (SEIU) Local No. 521.

GENERAL DESCRIPTION OF POSITION

We are looking for a BSA candidate who possesses strong technical skills with a focus on reporting and data analysis. The candidate should be skilled in SQL and have an understanding of programming languages to support code review and interpretation. The position will require adept critical thinking and problem-solving skills. The position will be responsible for developing and maintaining regulatory reports related to Case Management, Utilization Management, Claims, Members, Grievances, and Appeals.

Business Systems Analyst I The Business Systems Analyst I acts as a liaison between the business units, internal and external, including software development, production support teams, vendors and trading partners; develops and reviews small scale, basic business requirements, functional specifications, and business processes; participates in basic validation and testing of applications and reports, and provides support in the maintenance and improvement of SCFHP information management systems in support of SCFHP objectives and regulatory compliance.

Business Systems Analyst II The Business Systems Analyst II acts as a liaison between the business units, internal and external, including software development, production support teams, vendors and trading partners; develops and reviews small to medium scale, basic to moderate business requirements, functional specifications, and business processes; participates in basic to moderate validation and testing of applications and reports, and provides support in the maintenance and improvement of SCFHP information management systems in support of SCFHP objectives and regulatory compliance.

Business Systems Analyst III The Business Systems Analyst III acts as a liaison between the business units, internal and external, including software development, production support teams, vendors and trading partners; develops and reviews small to large scale, basic to complex business requirements, functional specifications, and business processes; participates in basic to complex validation and testing of applications and reports, and provides support in the maintenance and improvement of SCFHP information management systems in support of SCFHP objectives and regulatory compliance.

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty listed below satisfactorily.

Business Systems Analyst I

• Project and task management for small scale projects including: facilitate stakeholder and project team meetings, track actionable items, send regular project communications to team members and stakeholders, and escalate identified risks.
• Troubleshoot small scale, basic production system issues, including: thoroughly reviewing the initial service request, efficiently gathering additional information as needed from the service requester and subject matter experts, performing comprehensive critical thinking to identify root cause, documenting findings and resolution, and working with manager to determine appropriate escalation path, if applicable.
• Process improvement and documentation for small scale, basic projects and components of medium scale projects; writing formal requirements and functional specifications following industry standards and departmental templates; creating process flow diagrams; overseeing implemented changes; communicating impact to affected business areas.

Business Systems Analyst II

• Project and task management for small to medium scale projects including: facilitate stakeholder and project team meetings, track actionable items, send regular project communications to team members and stakeholders, and escalate identified risks.
• Troubleshoot small to medium scale, basic to moderate production system issues, including: thoroughly reviewing the initial service request, efficiently gathering additional information as needed from the service requester and subject matter experts, performing comprehensive critical thinking to identify root cause, documenting findings and resolution, and working with manager to determine appropriate escalation path, if applicable.
• Process improvement and documentation for small to medium scale, basic to moderate projects and components of large scale projects; writing formal requirements and functional specifications following industry standards and departmental templates; creating process flow diagrams; overseeing implemented changes; communicating impact to affected business areas.

Business Systems Analyst III

• Project and task management for small to large scale projects including: facilitate stakeholder and project team meetings, track actionable items, send regular project communications to team members and stakeholders, and escalate identified risks.
• Troubleshoot small to large scale, basic to complex production system issues, including: thoroughly reviewing the initial service request, efficiently gathering additional information as needed from the service requester and subject matter experts, performing comprehensive critical thinking to identify root cause, documenting findings and resolution, and working with manager to determine appropriate escalation path, if applicable.
• Process improvement and documentation for small to large scale, basic to complex projects; writing formal requirements and functional specifications following industry standards and departmental templates; creating process flow diagrams; overseeing implemented changes; communicating impact to affected business areas.

REQUIREMENTS

The requirements listed below are representative of the knowledge, skill, and/or ability required or desired.

• Bachelor's Degree in Healthcare, Information Systems, or related field, or equivalent experience, training, or coursework.

• Business Systems Analyst I - Experience in healthcare.

• Business Systems Analyst II - Minimum two years of experience as a business analyst.

• Business Systems Analyst III - Minimum four years of experience, training, or coursework.

• Knowledge of healthcare management information systems.

• Business Systems Analyst I - Ability to identify, troubleshoot, and resolve small-scale, basic business and systems issues.

• Business Systems Analyst II - Ability to identify, troubleshoot, and resolve small to medium scale, basic to moderate business and systems issues.

• Business Systems Analyst III - Ability to identify, troubleshoot, and resolve small to large scale, basic to complex business and system issues.

• Ability to organize work and present results in a professional manner.

• Knowledge of healthcare business processes.

• Business Systems Analyst I - Ability to analyze data for the purpose of informing business decisions.

• Business Systems Analyst II - Minimum two years of experience analyzing data for the purpose of informing business decisions.

• Business Systems Analyst III - Minimum four years of experience analyzing data for the purpose of informing business decisions.

• Ability to document business requirements and processes following industry guidelines and best practice.

• Working knowledge of and the ability to efficiently operate all applicable computer software including a working knowledge of computer applications such as Outlook, Word and Excel.

• Ability to use a keyboard with moderate speed and a high level of accuracy.

• Excellent communication skills including the ability to express oneself clearly and concisely when providing service to SCFHP internal departments, providers and outside entities over the telephone, in person or in writing.

• Ability to think and work effectively under pressure and accurately prioritize and complete tasks within established timeframes.

• Ability to assume responsibility and exercise good judgment when making decisions within the scope of the position.

• Ability to maintain confidentiality.

• Ability to comply with SCFHP's policies and procedures.

• Ability to perform the job safely with respect to others, to property, and to individual safety.

WORKING CONDITIONS

Generally, duties are primarily performed in an office environment while sitting or standing at a desk. Incumbents are subject to frequent contact with and interruptions by co-workers, supervisors, and plan members or providers in person, by telephone, and by work-related electronic communications.

PHYSICAL REQUIREMENTS

Incumbents must be able to perform the essential functions of this job, with or without reasonable accommodation:

• Mobility Requirements: regular bending at the waist, and reaching overhead, above the shoulders and horizontally, to retrieve and store files and supplies and sit or stand for extended periods of time;
• Lifting Requirements: regularly lift and carry files, notebooks, and office supplies that may weigh up to 5 pounds;
• Visual Requirements: ability to read information in printed materials and on a computer screen; perform close-up work; clarity of vision is required at 20 inches or less;
• Dexterity Requirements: regular use of hands, wrists, and finger movements; ability to perform repetitive motion (keyboard); writing (note-taking); ability to operate a computer keyboard and other office equipment;
• Hearing/Talking Requirements: ability to hear normal speech, hear and talk to exchange information in person and on telephone;
• Reasoning Requirements: ability to think and work effectively under pressure; ability to effectively serve customers; decision making, maintain a concentrated level of attention to information communicated in person and by telephone throughout a typical workday; attention to detail.