Business Solutions Analyst II

Chesapeake Utilities Corp

DE

JOB DETAILS
SKILLS
1st Level Support, Administrative Skills, Analysis Skills, Best Practices, Business Development, Business Intelligence, Business Operations, Business Process Management, Business Solutions, Business Support, Communication Skills, Continuous Improvement, Corporate Policies, Cross-Functional, Customer Experience, Customer Relations, Customer Support/Service, Customer/Client Research, Data Analysis, Data Quality, Data Visualization Tools, Detail Oriented, Documentation, Driver's License, Energy & Utilities, Establish Priorities, Finance, Identify Issues, Information Technology & Information Systems, Mentoring, Metrics, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Multitasking, On Call, Operational Audit, Operational Support, Performance Analysis, Performance Metrics, Power BI, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Quality Assurance, Regulatory Compliance, Reporting Dashboards, Reporting Skills, SAP, System Operations, System Test, Systems Administration/Management, Systems Maintenance, Tableau, Team Player, Technical Support, Testing, Trend Analysis, Usability Engineering, Vendor/Supplier Management, Vendor/Supplier Relations, Willing to Travel, Writing Skills
LOCATION
DE
POSTED
1 day ago

Business Solutions Analyst II

Location: Hybrid within commutable distance to service area location, periodic travel required

What makes us great

At the heart of our Company is a dedication to delivering energy that drives progress. We put people first, work to keep them safe and build trusting relationships.

Your role in our success:

The Business Solutions Analyst roles support the health, efficiency, and continuous improvement of customer experience systems and business operations. Analysts act as liaisons between business units and technical teams, supporting system health, vendor relationships, data reporting, and business process optimization. Analysts contribute to or lead efforts related to troubleshooting, analysis, documentation, and enterprise-wide projects.

What youll be working on:

  • Works independently on moderately complex issues and supports business process improvements.
  • Leads system health monitoring efforts, proactively identifying trends and recommending corrective

actions.

  • Assists with system testing, vendor escalations, and cross-functional problem-solving.
  • Develops and maintains business intelligence dashboards and reporting tools to track key metrics.
  • Contributes to project teams, leads portions of system reviews, and mentors entry-level analysts.
  • Expected to manage tasks and projects with limited supervision and prioritize competing responsibilities.
  • Monitor and respond to incoming support requests submitted to the team's intake system, providing first-level system support and conducting basic troubleshooting before escalating to IT.
  • Conduct system health monitoring, system testing, basic troubleshooting, data validation, and QA

checks to maintain system performance, accuracy and efficiency.

  • Assist with or lead documentation of processes, workflows, and user guides.
  • Generate reports and dashboards; perform data analysis to track performance metrics support business decisions.
  • Support vendor relationships, assist in tracking performance metrics, as well as contract terms and compliance.
  • Collaborate with cross-functional teams to resolve business challenges and improve system usability.
  • Participate in project support, research, documentation, and administrative tasks.
  • Participate in On-Call Supervisor rotation (minimum two shifts annually).
  • Maintain awareness of trends, tools, and best practices related to customer experience and business

solutions.

Who you are:

  • Proficiency in data analysis and visualization tools (Excel, Power BI, Tableau, etc.).
  • Working knowledge of SAP systems, customer service technologies, regulatory compliance, company policies and security frameworks.
  • Strong knowledge of business systems, vendor management, business process improvement methodologies, data reporting and customer experience or customer-facing technologies.
  • Ability to work independently and manage multiple priorities effectively.
  • Exposure to or proficiency in SAP S/4HANA, C4C, FSM, SSAM or similar enterprise systems.
  • Experience in utility, energy, or regulated customer service environments.
  • Strong analytical and problem-solving skills with attention to detail.
  • Ability to manage multiple tasks and projects efficiently while adapting to shifting priorities.
  • Effective verbal and written communication skills, with a collaborative working style.
  • Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
  • Bachelor's Degree in Business, Information Systems, Finance, or related field, or equivalent work experience.
  • 2-4 years of relevant experience in business systems, data analysis, or operational support.
  • Standard driver's license

Benefits/what's in it for you?

  • Competitive base salary
  • Fantastic opportunities for career growth
  • Cooperative, supportive and empowered team atmosphere
  • Annual bonus and salary increase opportunities
  • Monthly recognition events
  • Endless wellness initiatives and community events
  • Robust and customizable benefit packages-choose what works best with your life. Options include generous 401k, medical, dental and life insurance, tuition reimbursement, compensated volunteer hours and MORE!
  • Paid time off, holidays and a separate bank of sick time!

Chesapeake Utilities Corporation is an equal opportunity employer committed to creating a diverse workforce and a culture that promotes a sense of belonging for all employees. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants with a disability that need assistance applying for a position may email careers@chpk.com.

About the Company

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Chesapeake Utilities Corp

Chesapeake Utilities Corporation is a diversified energy company focused on delivering outstanding service and attaining sustainable growth that generates long-term value for our employees, customers, investors, and other stakeholders. Our success in these efforts is due to our employees’ relentless commitment to excellence, our comprehensive strategic planning and our disciplined financial analysis of growth opportunities.  For more than 100 years, the Company has successfully delivered safe, secure, reliable and efficient solutions that are environmentally and economically smart. Chesapeake positions itself for long-term growth that creates superior value.  Chesapeake Utilities Corporation genuinely cares while turning aspirations into reality every day. We make meaningful connections with our peers, customers, communities, shareholders and partners.

We strive to provide operational excellence and positive experiences for our customers and the communities we serve. Chesapeake’s regulated energy businesses include natural gas distribution and transmission operations on the Delmarva Peninsula and in Florida, and electric distribution operations in Florida. Chesapeake’s unregulated energy businesses include its natural gas marketing subsidiary, its propane distribution operations, and its propane wholesale marketing subsidiary.

We have a talented workforce made of experienced professionals with diverse backgrounds who take pride in the work they do at Chesapeake. They are hard working people, who generously get involved in their communities because they care about them. At Chesapeake, we believe our employees make the difference, and we care about every one of them – every day. One way we show gratitude to our employees is through our Chesapeake Cares Program that focuses on employee morale and a satisfying work environment. One day each month we conduct an event focused on employee fun and fellowship. We recognize our employees’ contributions with a rewards and recognition program geared towards continuous growth and career development within the company.

COMPANY SIZE
500 to 999 employees
INDUSTRY
Energy and Utilities
EMPLOYEE BENEFITS
Paid Sick Days, Parking, Performance Bonus, Prescription Drug Coverage, Professional Development, 401K, Stock Options, Employee Referral Program, Flexible Spending Accounts, Employee Events, Retirement / Pension Plans, Tuition Reimbursement, Life Insurance, Merchandise Discounts
FOUNDED
1947
WEBSITE
http://www.chpk.com