Business Services Supervisor

Summary: The Business Services Supervisor will assist in managing and ensuring the day-to-day operations daily functions are completed efficiently and effectively and established policies and procedures are followed. This person will be knowledgeable across all avenues & payment networks used within deposit operations, possess a solid understanding of general accounting principles, and be an expert on business treasury management functions.

Key Responsibilities:

• Provide day-to-day guidance and support to ensure timely and accurate processing, conduct regular meetings to keep staff informed and resolve problems.
• Supervise, coach, train, and develop Business Services staff, assist with scheduling and workload distribution.
• Conduct performance reviews, feedback, goal setting and counsel or discipline.
• Serve as an escalation point for complex client issues.
• Act as a liaison between Business Services, branches, and commercial banking teams.
• Ensures that the implementation of any new procedures are communicated and followed. Stays abreast of security policies and that the procedures are strictly followed.
• Perform special operational projects.
• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks.
• Perform various operations functions and tasks that affect the Banks compliance with existing, revised, and new federal and/or state compliance regulations.
• Assist with compliance reviews and internal audit activities as they relate to operations functions.
• Perform the customer setup of Treasury Management services on system platforms as needed.
• Work with office & branch personnel to research and resolve customer-facing issues related to FiServ Operations.
• Provide back-up in various areas of Business Services as needed.
• Assist with between the Bank and service bureau contacts for services related to Operations.
• Complete all assigned and required regulatory compliance training as scheduled.
• Other tasks assigned.

Supervisory Responsibilities:

• 3 Business Services Specialists and 1 Business Services Associate.

Qualifications:

• Problem Solving.
• Functional/Technical Skills.
• Strong Ethics and Values.
• Strong organizational skills.
• Critical thinking skills.
• Communications skills, both written and verbal.
• Ability to work both independently and as a member of a team.
• Ability to direct and manage subordinates if required.
• Ability and skills to recognize the need for operational efficiencies.
• Knowledge of the inter-dependencies of the various departments within the Bank.

Education and/or Experience:

• Bachelors Degree preferred.
• Minimum of 3 years related experience; previous banking experience in bank deposit, and or treasury management, operations, a plus.
• Computer proficiency with basic Microsoft Office applications (ex. Word, Excel, Access, and Outlook).
• Working knowledge of NACHA Operating Guidelines, Regulation E, US Treasury Green Book, and other similar regulations governing payment systems.

Certificates, Licenses, Registrations:

• Not applicable.

Work Environment:

• General office working conditions exist. Employee may experience sustained moderate/high periods of activity with multiple tasks being performed. They may experience communication with a variety of internal and external sources under favorable and unfavorable conditions. Noise level in the work environment is usually minimal.