Business Services, Collection Agency, Communication Skills, Credit Cards, Customer Satisfaction, Customer Support/Service, Data Quality, Disbursements, Financial Aid, Identify Issues, Information Technology & Information Systems, Market Surveys, Past Due Accounts, Payment Processing, Reconciliation, Reporting Skills, Sales, Staff Training, Student Financial Services, Time Management, Transaction Processing/Management
SUMMARY
Compiles and verifies creditcard, cash and check data and computers charges and paymentsto the College. Provides customerservice and assistance to students and the publicrelated to businessrelated matters.
DUTIES AND RESPONSIBILITIES
Duties and responsibilities include, but are not limited to:
- Reviews student related Financial Aid, Enrollment Center and Student Accounti ng screens and processes necessary corrections/adjustments on the Banner student information system.
- Distributes and collects customer surveys and participates in departmental customer care initiatives.
- Interacts effectively with other departments within the College regarding student accounts, installment plans, financial aid matters and the reconciliation of various departmental deposits made at the Enrollment Center.
- Accepts vehicle registrations and parking permit fees and sells visitor parking and RTA bus passes
- Loads the parking visitor pay stations and My Tri-C Card cash loading stations.
- Issues the My Tri-C Card ID''s and processes payments and charges.
- Assists with inquires for information and makes the appropriate referrals.
- Troubleshoots customer issues and provides follow-up in a timely manner.
- Processes student account and miscellaneous transactions, including payments and charges, reconciliation of student accounts and balances cash drawer.
- Performs the various functions related to the petty cash fund, such as: disbursements, reimbursements, counts, control and reporting.
- Reconciles bank deposits of cash, checks, and credit card amounts, logs, verifying accuracy of information, tracks missing deposits, and prepares related reports.
- Processes various payment transactions including Library Fines, Massotherapy fees, and Parking Fines.
- Audits travel expense vouchers and provide reimbursements.
- Processes and maintains information relating to past due student accounts for the College, Ohio Attorney General,and collection agencies.
- Assists management in training new employees.
- Files documents and reports.
- Requests and distributes travel checks for athletic teams.
- Validates and releases funds to money currier.
- May daily count parking revenue money
- Maintains security of the Enrollment Center.
- Adheres to all Enrollment Center policies and procedures and effectively communicates with Enrollment Center Director on policy and procedural issues.
- Maintains a high level of professionalism and energy.
- Anticipates and meets all customer needs accurately, professionally, and with a commitment to customer satisfaction.
- Performs other related duties as assigned.
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Cuyahoga Community College