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Business Services Customer Service Representative

The UPS Store

Eureka, MO

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JOB DETAILS
SKILLS
Best Practices, Business Services, Call Volume, Communication Skills, Computer Skills, Customer Relations, Customer Support/Service, Develop Methodologies, Establish Priorities, High School Diploma, Meet Sales Quota, Needs Assessment, Organizational Skills, Presentation/Verbal Skills, Scripting (Scripting Languages), Systems Administration/Management, Time Management
LOCATION
Eureka, MO
POSTED
30+ days ago
Benefits:
  • Employee discounts
  • Flexible schedule
  • Free food & snacks
  • Free uniforms

Benefits/Perks
  • Competitive Compensation
  • Paid Time Off
  • Career Growth Opportunities
Job Summary
We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure. 

Responsibilities 
  • Receive a high volume of inbound calls and emails 
  • Identify the reason for the customer’s call, collect relevant information, and provide solutions
  • Refer to premade scripts for a variety of customer service topics
  • Use best practices in customer service techniques to develop rapport and build relationships with customers
  • Document all customer interactions
  • Meet personal and team quotas
  • Attend trainings to maintain up-to-date skills and knowledge
Qualifications
  • High school diploma/GED
  • Previous experience as a Customer Service Representative or in a similar role is preferred 
  • Comfortable using computers and customer management software
  • Excellent phone and verbal communication skills
  • Understanding of active listening techniques
  • Ability to work well under pressure
  • Highly organized with the ability to prioritize projects and manage time effectively

About the Company

T

The UPS Store

THE UPS STORE, INC. together comprise approximately 4,800 independently owned locations in the U.S., Puerto Rico, and Canada, providing convenient and value-added business services to the small-office/home-office market, corporate "road warriors," and consumers. Our centers offer a variety of shipping, freight, postal, digital online printing, document, and business services through convenient locations and world-class service. The strength of THE UPS STORE, INC. comes, in part, from the talented and dedicated associates that lead and operate each retail location. We endeavor to be the best in every aspect of business by promoting a culture of trust, teamwork, accountability, high expectations, and open communication.

THE UPS STORE, INC. is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability, or veteran status.

COMPANY SIZE
10 to 19 employees
INDUSTRY
Retail
WEBSITE
http://www.theupsstore5571.hyrell.com