Business Services Analyst

Business Services Analyst

Salary

$96,075.20 - $133,078.40 Annually

Location

Orange County

Job Type

Full-Time Regular

Job Number

8160MA-0726-080 (O)

Department

OC Public Works

Opening Date

07/02/2026

Closing Date

7/16/2026 11:59 AM Pacific

• Description
• Benefits
• Questions

CAREER DESCRIPTION

BUSINESS SERVICES ANALYST

SALARY INFORMATION

Salary may be negotiable within the range listed above, based on position requirements and successful candidates qualifications, subject to appropriate authorization.

OPEN TO THE PUBLIC

This recruitment is open to the public and is being held to establish an eligible list to fill current and future Business Services Analyst vacancies within OC Public Works and/or other County of Orange agencies. This recruitment may also be used to fill positions in similar and/or lower classifications.

DEADLINE TO APPLY

Qualified applicants are encouraged to apply immediately, as the recruitment will close on

Thursday, July 16, 2026, at 11:59 PM (PT)

OC PUBLIC WORKS

OCPW is a unique County department comprised of ten (10) service areas: Administrative Services, Agricultural Commissioner/Sealer of Weights & Measures; OC Construction; OC Development Services; OC Environmental Resources; OC Facilities Design & Construction and CUF; OC Facilities Maintenance & OC Fleet Services; OC Infrastructure Programs; OC Operations & Maintenance.

For more information on OC Public Works click here.

For more information on the County of Orange click here.

THE OPPORTUNITY

OC Public Works is seeking an operations-focused, analytically strong Business Services Analyst to support business-unit performance, data-informed decision-making, process improvement, and departmental modernization. The role partners with managers, staff, administrative teams, finance, procurement, and leadership to understand operations, diagnose barriers, analyze data, and support the implementation of practical improvements. The incumbent reviews finances, staffing levels, workload drivers, technology and software integration, service needs, compliance risks, and operational trends. Serving as a bridge between business operations, leadership, vendors, and support teams, the analyst helps define problems clearly, create actionable recommendations, and advance solutions that strengthen accountability, increase efficiency, and improve service delivery.

Duties may include, but are not limited to:

• Conducting operational assessments that examine staffing, workload, procedures, systems, finances, and compliance requirements
• Reviewing workload and resource needs using data, productivity trends, demand drivers, backlogs, and service expectations
• Producing business-unit evaluations, staffing studies, operational assessments, business cases, and management reports
• Examining workflows, data flows, approvals, and handoffs to pinpoint inefficiencies and improvement opportunities
• Developing dashboards, recurring reports, workload models, staffing models, and other decision-support tools
• Supporting financial understanding involving budgets, revenues, expenditures, reimbursements, cost recovery, and staffing costs
• Converting operational needs into technology requirements and assist with solution design, testing, documentation, training, and rollout
• Leading discussions with stakeholders, communicate findings, and monitor implementation progress and deliverables

DESIRABLE QUALIFICATIONS & CORE COMPETENCIES

The ideal candidate will possess three (3) years of experience in business analysis, operations, public administration, process improvement, financial analysis, data analytics, business intelligence, technical project coordination, or a closely related field. The role requires strong analytical skills, clear communication with technical and non-technical audiences, and the ability to support sustainable operational improvements. Hands-on experience with business technology tools is highly desirable, including reporting platforms, workflow automation tools, Microsoft 365, Power BI, Power Automate, Power Apps, SQL-based data sources, document platforms, enterprise systems, or comparable tools.

In addition to the minimum qualifications, the ideal candidates shall possess knowledge and experience in the following core competencies:

Business Operations & Organizational Analysis

• Ability to assess business-unit functions including staffing, workload, service levels, procedures, and operational risks
• Skill in identifying root causes of performance issues and recommending process, staffing, financial, or policy solutions
• Capacity to support resource planning, performance management, workload analysis, and service delivery improvements
• Experience in conducting assessments that integrate qualitative and quantitative data
• Ability to collaborate with managers, staff, vendors, and leadership to gather insights and shape recommendations
• Proficiency in developing practical, operationally aligned solutions that address organizational needs

KPI Development, Performance Management & Data Quality

• Ability to develop Key Performance Indicators (KPIs) and performance measures tied to workload, productivity, service levels, compliance, and outcomes
• Skill in distinguishing among metric types to ensure alignment with department goals
• Experience in building performance-tracking frameworks that support ongoing analysis
• Ability to evaluate data quality, availability, and consistency to strengthen reporting
• Proficiency in creating dashboards, scorecards, and reporting tools that enhance oversight
• Capacity to convert operational questions into measurable indicators that guide improvement

Financial & Budgetary Analysis

• Ability to analyze budgets, revenues, expenditures, contracts, fees, and staffing costs
• Skill in linking financial trends to impacts on service levels, backlog, compliance, and operational risk
• Experience in preparing staffing requests, workload studies, resource proposals, and financial summaries
• Capacity to navigate County budget processes, funding structures, and cost-tracking practices
• Ability to identify opportunities for cost recovery, operational efficiencies, or revenue improvement
• Skill in communicating financial insights to executive and non-financial stakeholders

Software Development & Technology Delivery Awareness

• Ability to translate operational needs into functional and technical requirements
• Experience in participating in requirements gathering, user stories, testing plans, UAT, and post-launch review
• Capacity to ensure technology solutions support business workflows and service objectives
• Skill in determining whether issues require configuration, automation, reporting, or process redesign
• Ability to communicate effectively with IT teams, vendors, cybersecurity, and technical partners
• Experience contributing to solution design discussions and supporting the delivery lifecycle

Process Improvement & Solution Delivery

• Ability to map current and future workflows and identify process gaps or inefficiencies
• Skill in applying continuous improvement methods to streamline work and improve consistency
• Experience assisting with implementation planning, documentation preparation, and deliverable tracking
• Capacity to support training, change management, and post-implementation evaluation
• Proficiency in preparing SOPs, process maps, decision logs, and other documentation
• Ability to develop recommendations that are practical, actionable, and sustainable

Technology Enablement

• Proficiency in using Microsoft 365, workflow automation tools, business intelligence platforms, and enterprise systems
• Ability to convert operational needs into dashboard, reporting, workflow, integration, or configuration requirements
• Skill in applying knowledge of data structures, automation logic, system configuration, or APIs to support technical solutions
• Capacity to evaluate data quality and system workflows to identify optimization opportunities
• Ability to coordinate with OCIT, cybersecurity, vendors, procurement, and business teams to support compliant, sustainable solutions

MINIMUM QUALIFICATIONS

Click here to view the minimum qualifications for Business Services Analyst.

Education and Experience

A Bachelor's degree in Accounting, Finance, Human Resources, Business, Computer Science, Information Systems, Software Engineering, Data Science, Business, Public Administration, or a related field may substitute for one (1) year of the required experience.

A Master's degree in one of the qualifying fields above may substitute for two (2) years of the required experience.

RECRUITMENT PROCESS

Human Resource Services (HRS) screens all application materials for minimum and/or desirable qualifications. After screening, applicants who meet the minimum and/or desirable qualifications will be referred to the next step in the recruitment process. All applicants will be notified via email of their status in the process.

Structured Oral Interview | SOI (Weighted 100%)

Candidates will be interviewed and rated by a panel of job knowledge experts. Each candidates rating will be based on responses to a series of structured questions designed to elicit the candidates qualifications for the job.

Based on the Departments needs, the selection procedures above may be modified. Candidates will be notified of any changes in the selection procedures.

Eligible List

Once the assessment has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies.

Veterans Employment Preference

The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here to review the policy.

ADDITIONAL INFORMATION

EMAIL NOTIFICATION

Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account.

NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply.

Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com.

FREQUENTLY ASKED QUESTIONS

Click here for additional Frequently Asked Questions.

Questions? For specific information pertaining to this recruitment, contact Brian Quinlan at (714) 667-9750 or by email at brian.quinlan@pw.oc.gov.

EEO INFORMATION

Orange County, as an equal employment opportunity employer, encourages applicants from diverse backgrounds to apply.

Administrative Management *

In addition to the Countys standard suite of benefits -- such as a variety of health plan options, sick and vacation time and paid holidays -- we also offer an excellent array of benefits such as:

• Retirement: Benefits are provided through the Orange County Employees Retirement System (OCERS). Please go to the following link to find out more about Defined Benefit Pensions and OCERS Plan Types/Benefits.

http://www.ocers.org/active-member-information.

• Paid Leave: Twelve holidays per year plus sick and vacation time
• Health & Dependent Care Reimbursement Accounts
• Dental Insurance: County pays 100% of employee and dependent premiums
• Paid Life Insurance: $100,000 life insurance policy
• Paid Accidental & Death and Dismemberment Insurance: $100,000 AD&D insurance policy
• Paid Short & Long Term Disability insurance programs
• 457 Defined Contribution Program
• Effective 07/01/20, management employees who are sworn Public Safety Managers receive health insurance benefits through the AOCDS Medical Benefit Plans.

Click here for information about benefits offered to County of Orange employees.

01

INSTRUCTIONS: The information you provide on this questionnaire will be evaluated and used to determine your level of expertise during the recruitment process. Be as specific as possible and include all information requested. If you do not have the experience in an area, please answer "N/A". Statements such as "see application" or "see resume" will not be accepted in lieu of a response. All employers, education, and/or training referenced on this questionnaire must be listed in your application. Do you understand these instructions?

• Yes

02

Please select the option which most accurately reflects your professional experience in business analysis, operations, process improvement, public administration, financial analysis, data analytics, performance management, staffing analysis, workflow improvement, business intelligence, systems analysis, technical project coordination, or a closely related field. If substituting a degree for years of experience, please attach a copy of your degree or unofficial transcripts

• Three (3) or more years of professional experience
• More than two (2), but less than three (3) years of professional experience
• More than one (1), but less than two (2) years of professional experience
• Less than one (1) year of professional experience
• No Experience

03

In reference to question #2, if substituting relevant education for required professional work experience, a copy of your degree or unofficial transcript showing that a degree was conferred must be attached to your application. Please attach the required documents to avoid disqualification in the recruitment process.

• A Bachelor's degree in Accounting, Finance, Human Resources, Business, Computer Science, Information Systems, Software Engineering, Data Science, Business, Public Administration, or a related field may substitute for one (1) year of the required experience.
• A Master's degree in a qualifying field may substitute for two (2) years of the required experience.

NOTE Foreign degrees require an evaluation of U.S. equivalency by an agency that is a member of the National Association of Credential Services (N.A.C.E.S.)

• I understand and have attached the required documentation
• I will not be substituting education for the required professional work experience.

04

Please describe your experience analyzing the operations of a business unit, program, or service area. Include the business problem, the data or information reviewed, the stakeholders involved, your analysis, and the outcome.

05

Please describe your experience identifying, developing, tracking, or reporting Key Performance Indicators (KPIs), performance measures, workload measures, compliance measures, productivity measures, financial measures, or service-level measures.

06

Please describe your experience developing dashboards, reports, data models, scorecards, or other management reporting tools. Include the tools used and the decisions or operations the reporting supported.

07

Please describe your experience documenting business processes, identifying pain points, recommending improvements, and helping implement changes.

08

Please describe your hands-on experience with technology-enabled business solutions, such as workflow automation, system configuration, forms, data cleanup, integrations, reporting tools, SQL, Power BI, Power Automate, Power Apps, Microsoft 365, or comparable platforms.

Required Question

Employer County of Orange

Address 400 W CIVIC CENTER DRIVE

Santa Ana, California, 92701

Phone 714-834-2555

Website https://hrs.oc.gov