Business Service Center Operations Specialist

The Business Service Center Operations Specialist supports the University's Business Service Center (BSC) by administering the purchasing card (P-Card) and fuel card programs, preparing and analyzing BSC metrics and audit reports, coordinating annual reporting requirements such as unclaimed property, and supporting the department as a back-up BSC specialist. This position will provide guidance, training, and operational support to departments across campus. This role promotes best practices and self-service, ensures compliance with institutional policies and regulatory requirements, and serves as a subject matter expert on BSC processes and systems, including Banner, Unimarket (e-procurement) and banking platforms. The Specialist partners with stakeholders to enhance program effectiveness, resolve issues, and deliver responsive, front-line customer support.

This role plays a key part in strengthening financial stewardship, improving operational efficiency, and enhancing the stakeholder experience for the University community.

Essential Functions:

Program Administration & Operations

• Coordinates the P-Card and fuel card programs, including card issuance, limit adjustments, merchant category controls, and account maintenance.
• Facilitates the daily ACH and check process for the University and promotes ACH adoption.
• Administers the Unimarket platform, including user management, approval queue management and expense module administration.
• Serves as a backup for BSC Specialist functions as needed.

Customer Support, Training & Consultation

• Provides technical guidance, problem-solving assistance, and policy interpretation to cardholders, delegates, and approvers.
• Designs and delivers training programs, develops instructional materials, and actively enables and encourages user self-service for P-Cards and Unimarket systems.
• Serves as the front-line resource for Unimarket support and for card inquiries, including dispute resolution and fraudulent transaction reporting.

Compliance, Policy & Audit Support

• Monitors card activity to ensure compliance with university, state, and federal regulations.
• Maintains and updates card and Unimarket policies and procedures and ensures consistent application.
• Supports internal and external audits by maintaining documentation and responding to requests.

Relationship Management & Collaboration

• Builds and maintains strong relationships with departments and cardholders, understanding their operational needs.
• Serves as the primary liaison with the card providers, Unimarket and financial institutions.
• Collaborates with Accounting Services and Accounts Payable on Unclaimed Property and payment reissuance processes.

Reporting, Analysis & Process Improvement

• Provides analytical reporting on BSC metrics, including card usage, A/P invoice processing, requisition volume, exceptions, vendor management, and productivity.
• Participates in cross-functional teams focused on innovative process and system improvements.
• Identifies and implements improvements to enhance stakeholder experience and program excellence, including developing and producing metrics benchmarking against peer institutions.

Qualifications:

• Associate's degree in Business Administration, Finance, Accounting, or a related field required; Bachelor's degree preferred.
• 2+ years of experience in purchasing, accounts payable, finance operations, or a related administrative/financial role.
• Experience supporting or administering P-Card or fuel card programs or similar financial process preferred.
• Experience in higher education or a similarly complex, decentralized environment preferred.

Knowledge, Skills, and Abilities:

• Demonstrated strong verbal and written communication skills, with the ability to effectively interact with diverse stakeholders.
• Strong interpersonal and consulting skills, including tact, diplomacy, active listening, negotiation, and customer service orientation.
• Proficiency in Microsoft Office applications (particularly Excel) and experience with enterprise financial systems (e.g., Banner) and banking platforms; ability to learn new technology and applications quickly.
• Knowledge of credit card and banking platforms, including experience with Commercial Card Advisor (FNB/Mastercard/Visa) or similar tools.
• Experience with P-Card or fuel card tools, techniques, and program administration.
• Working knowledge of financial controls, compliance practices, and audit support processes; ability to monitor program effectiveness and ensure adherence to internal controls.
• Strong analytical and problem-solving skills, including the ability to perform data analysis and prepare monthly, quarterly, and ad hoc reports.
• Experience managing high-volume programs (e.g., 600+ P-Cards), including reconciliation of multiple statements and oversight of transactional activity.
• Ability to research and resolve escalated issues promptly, ensuring timely and effective outcomes.
• Strong organizational skills with the ability to manage multiple priorities, meet deadlines, and adapt in a fast-paced environment.
• Demonstrated initiative and a willingness to learn new tasks and take on increasing responsibilities.

Creighton University is committed to providing a safe and non-discriminatory educational and employment environment. The University admits qualified students, hires qualified employees and accepts patients for treatment without regard to race, color, religion, sex, marital status, national origin, age, disability, citizenship, sexual orientation, gender identity, gender expression, veteran status, or other status protected by law. Its education and employment policies, scholarship and loan programs, and other programs and activities, are administered without unlawful discrimination. Creighton complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities.

Applicants with disabilities needing reasonable accommodations to complete the application or hiring process should contact Human Resources at HR@creighton.edu. Creighton University seeks candidates who understand, respect, and can contribute to the University''s mission and values.