ROLE SUMMARY
The Business Product Director, Coach 360 is accountable for serving as the primary strategic partner to their assigned business units — building trusted relationships with business unit leaders, understanding coaching and development priorities, and ensuring sustained Coach 360 adoption and value realization. In addition to business unit partnership, this role contributes to the broader Coach 360 platform strategy, governance, cross-functional program support, platform delivery, and enterprise adoption in partnership with the Product Owner.
ROLE RESPONSIBILITIES
- Serve as the primary strategic partner to assigned business units — building trusted relationships with business unit leaders and stakeholders, understanding their coaching and development priorities, and ensuring those priorities are reflected in the Coach 360 roadmap.
- Lead adoption and change management efforts for assigned business units. Act as the voice of assigned business units into the Coach 360 strategic team — representing their needs, constraints, and opportunities in all intakes, prioritization, and governance discussions.
- Lead the execution of reorganizations impacting Coach 360 alignment for assigned business units — in partnership with cross-functional partners, Pfizer Align, and the vendor — ensuring accuracy and timeliness.
- Ensure business unit requirements are translated into platform delivery with clear handoffs and consistent service across all business units.
- Own assigned cross-functional program relationships — which may include PX, IC, Compliance, or other enterprise programs — and all related Coach 360 platform work.
- Own assigned platform capabilities — which may include AI Simulation, Video Campaign, reporting, data integrity, or other components.
- Support the GCET L&E Quarterly, Semester, and Annual LxP reporting cycles — contributing Coach 360 platform insights and coaching effectiveness narrative in partnership with the Product Owner.
- Contribute to the enterprise Coach 360 platform strategy, governance, roadmap prioritization, platform delivery, and operational integrity in partnership with the Product Owner.
- Influence senior stakeholders across a matrixed organization without direct line authority; represent Coaching Strategy and Coach 360 priorities in cross-functional forums.
BASIC QUALIFICATIONS
- Bachelor’s degree with a minimum of 8+ years of relevant work experience, preferably in commercial operations, product management, business transformation, platform leadership, enterprise enablement or customer-facing colleague experience, preferably across different business units and roles.
- Strong business partnership and relationship management experience comfortable serving as a trusted strategic advisor to senior business unit leaders.
- Strong cross-functional collaboration and stakeholder management experience in a matrixed commercial organization.
- Ability to translate business unit needs into platform and program priorities.
- Deep knowledge of Customer Engagement Platforms across business units and Therapeutic Areas.
- Experience with tools and systems used across Customer Engagement Platforms (Veeva, Coach 360, Scout, etc.).
- Experience managing field sales realignments and utilization of Pfizer Align.
- Comfortable contributing to platform delivery, data integrity, vendor management, and reporting.
- Experience with AI-enabled learning and simulation technologies.
- AI fluency — comfortable using AI tools such as Claude and Microsoft Copilot in day-to-day work; able to communicate about AI-enabled platform features, understand how AI capabilities within Coach 360 and associated platforms are evolving, and champion AI-enabled tools with business unit leaders and cross-functional partners.
- Project management experience (mid-to-large scale).
- Candidate demonstrates a breadth of diverse leadership experiences including the ability to influence and collaborate with peers, develop and coach others, and create measurable business impact.
ORGANIZATIONAL RELATIONSHIPS
Reports to the Product Owner, Coach 360 Coaching Platform. Serves as the primary strategic partner to their assigned business units and leadership teams. Partners closely with the peer Business Product Director, Coach 360 and the Product Manager, Coach 360 to ensure consistent service across all business units, clean handoffs, and coordinated platform delivery and enablement. Collaborates with Learning & Effectiveness as an equal contributor to the L&E-led LxP reporting cycles. Cross-functional program and platform capability assignments to be confirmed as the team is established.
OTHER JOB DETAILS:
Last Day to Apply: June 19, 2026
Work Location Assignment: Hybrid, 2-3 days onsite/week US Commercial Pfizer site (per Pfizer’s Log in for Your Day Policy)
The annual base salary for this position ranges from $162,900.00 to $271,500.00. In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 20.0% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.
This role is posted in multiple locations. If you are applying for the role in an secondary job posting location where pay transparency regulations apply, your Talent Advisor will share the local pay information with you during the first interview.
Relocation assistance may be available based on business needs and/or eligibility.
Candidates must be authorized to be employed in the U.S. by any employer.
U.S. work visa sponsorship (such as TN, O-1, H-1B, etc.) is not available for this role now or in the future.
Sunshine Act
Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.
EEO & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.
Pfizer endeavors to make www.pfizer.com/careers accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process and/or interviewing, please email
disabilityrecruitment@pfizer.com
. This is to be used solely for accommodation requests with respect to the accessibility of our website, online application process and/or interviewing. Requests for any other reason will not be returned.
To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on Pfizer Careers.
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