Business Process Manager

Ascend Learning, a leading healthcare and learning technology company, is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data-driven solutions across the lifecycle of learning. From testing to certification, Ascend Learning products are used by physicians, emergency medical professionals, nurses, allied health professionals, certified personal trainers, financial advisors, skilled trades professionals and insurance brokers.

Headquartered in Burlington, MA, with additional office locations and hybrid and remote workers in cities across the U.S., Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America's 2025 Greatest Workplaces as well as America's Best Places to work for Mental Well-Being for 2025.

We're always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you'd thrive, read on to learn more.

For over 37 years, National Academy of Sports Medicine® (NASM®) has set the standard in fitness and wellness credentials and certification with best-in-class, evidence-based programming. An Ascend Learning brand, NASM has delivered over 1.4 million fitness professionals in over 100 countries. From personal training to nutrition coaching, wellness to sports performance, NASM trainers and specialists work at every level to help clients set and reach their unique goals. Join us in igniting potential and making a lasting impact in the fitness and wellness industry.

WHAT YOU'LL DO

As a Business Process Manager (BPM) you will play a critical role in driving efficiency and effectiveness across NASM and will be responsible for leading complex business process evaluation and assessment projects across NASM. In this role you will lead early upfront business process assessment and in-progress efforts, identifying areas of improvement and proposing recommendations to address the challenges identified. You will leverage different improvement methodologies to resolve and lead the project execution or transition to a project manager. As a BPM, you will collaborate with cross-functional teams to develop and implement process improvements, ensuring alignment with organizational objectives and goals.

WHERE YOU'LL WORK

This position will work a hybrid schedule from our Gilbert, AZ office location. Remote will be considered within the United States.

HOW YOU'LL SPEND YOUR TIME

• Collaborate with cross-functional teams to gather and analyze data to identify areas for process improvement
• Partner with the Technology team to develop and maintain a systems roadmap that supports process optimization and long‑term scalability.
• Lead and support process improvement projects, including project planning, execution, and monitoring, with an emphasis on lead‑to‑cash processes.
• Develop and implement strategies to streamline and optimize business processes
• Conduct root cause analysis to identify underlying issues and develop solutions
• Monitor process performance and identify opportunities for improvement
• Develop and deliver training materials to educate stakeholders on new processes and systems
• Stay up to date with industry's best practices and trends in process improvement methodologies
• Work closely with stakeholders to ensure buy-in and support for process improvement initiatives
• Develop and maintain strong relationships with key stakeholders to drive process improvement efforts Regularly communicate process improvement updates and results to senior management

WHAT YOU'LL NEED

• 5+ years of process improvement or related experience
• Bachelor's degree required; preferred fields include Business Administration, Operations Management, Project Management, or related discipline. Master's degree preferred. Knowledge of process improvement methodologies such as Lean, and Six Sigma is preferred
• Experience working with CRM platforms such as Microsoft Dynamics and HubSpot, with a strong understanding of how to optimize sales processes and drive effective tool utilization.
• Management consulting experience preferred

• Project management skills and experience leading complex programs
• Strong analytical and problem-solving skills
• Strong knowledge of continuous quality improvement methods and tools

BENEFITS

• Flexible and generous paid time off
• Competitive medical, dental, vision and life insurance
• 401(k) employer matching program
• Parental leave
• Wellness resources
• Charitable matching program
• On-site workout facilities (Leawood, Gilbert, Burlington)
• Community outreach groups
• Tuition reimbursement

Fostering A Sense of Belonging

Our values-driven culture unifies our teams and inspires a mindset of action, innovation, and collaboration, with a relentless focus on customers. We seek out and celebrate all people and perspectives and cultivate an inclusive culture where everyone can thrive, feel valued, and be authentic. Our culture is firmly rooted in the belief that by embracing our differences and drawing on diverse perspectives, we are a stronger, more innovative, and more successful organization where employees experience a sense of belonging.

Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S.-based positions with Ascend Learning, LLC must be legally authorized to work in the United States, and verification of employment eligibility will be required at the time of hire.

Nearest Major Market: Phoenix