The opportunity Delaware North is hiring a full-time Business Process Architect to join our team in Buffalo, New York. As a Business Process Architect, you will be responsible for designing and delivering enterprise-wide process improvement and optimization initiatives. If you are seeking a role that provides career growth and a fast-paced work environment, apply to join our team.
Pay Minimum - Anticipated Maximum Base Salary $95,000 - $129,400 per year In addition to base salary, we offer an annual bonus plan based on company and individual performance or a role-based uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting that we would be willing to pay for this position. Only in special circumstances where a candidate has education, training, or experience that far exceeds the requirements for the position would we consider paying higher than the stated range.
Information on our comprehensive benefits package can be found at http://careers.delawarenorth.com/benefits.
What we offer At Delaware North, we care about our team members personal and professional journeys. These are just some of the benefits we offer:
• Medical, dental, and vision insurance • 401k with up to 4 company match • Annual performance bonus based on level, as well as individual company and location performance • Paid vacation days and holidays • Paid parental bonding leave • Tuition and/or professional certification reimbursement • Generous friends-and-family discounts at many of our hotels and resorts
What will you do Lead end-to-end execution of business process transformation initiatives across key enterprise functions. Partner with senior leadership to align transformation goals with strategic priorities and roadmap. Identify and assess high-impact process improvement opportunities through analysis and stakeholder engagement. Design and implement future-state processes that reduce complexity, improve service delivery, and enable automation. Collaborate with cross-functional teams and oversee external consultants to ensure successful delivery of transformation projects.
More about you Bachelors degree in business administration, operations management, or a related field. Masters degree is preferred. Lean Six Sigma certification Change Management certification Project or program management certification Business Process Management certification is a plus Minimum of 10 years of experience in business process transformation, operational excellence, or continuous improvement with at least 5 years of experience in a leadership role. Demonstrated success leading large-scale cross-functional process redesign and transformation initiatives with a proven ability to lead in matrixed environments and collaborate across business units and corporate functions. Familiarity with automation technologies such as RPA, workflow automation, and intelligent document processing, as well as proficiency in process mapping or modeling tools such as Visio, Lucidchart, ARIS, or Bizagi. Understanding of change management principles and how to apply them to process and system transformation. Comfortable with enterprise analytics and performance measurement tools to monitor effectiveness and adoption.
Shift details M-F days
Who we are Our business is all about people and that includes you. At Delaware North, youre not just part of a team - youre part of a global legacy, a family-owned company with 100 years of history behind it. Our operations span the world, offering you unique paths to growth and success.
Who says you cant love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether youre interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, were invested in helping you achieve your career goals. Together, were shaping the future of hospitality - come grow with us. Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.
Delaware North is one of the largest and most admired, privately-held hospitality companies in the world. Founded and owned by the Jacobs family for nearly 100 years, it is a global leader in hospitality and food service with operations in the sports, travel hospitality, restaurants and catering, parks, resorts, gaming and specialty retail industries. Its portfolio includes high-profile venues ranging from sports stadiums, entertainment complexes, national parks, restaurants, airports, and some of the top regional casinos in the country. The company also owns a selection of award-winning destination resorts, as well as a series of premium restaurants and catering services that are leaders in the industry. Delaware North has annual revenue exceeding $3 billion with 60,000 employee associates serving half a billion guests in the United States, Canada, the United Kingdom, Australia, New Zealand, and Asia.