Job Summary
We are seeking a self-motivated Business Process Analyst who thrives on improving efficiency, solving complex problems, and delivering enterprise-level impact. This role partners closely with business and technology leaders to analyze, define, and enable end-to-end business processes through next-generation enterprise applications supporting daily operations within our Less Than Truckload (LTL) Transportation Division.
Essential Duties and Responsibilities
Develop an in-depth understanding of LTL carrier operations and associated enterprise systems
Analyze current-state processes and define future-state ("to-be") business processes
Translate operational and business needs into clear functional requirements, use cases, and user stories
Collaborate closely with software development teams throughout the solution lifecycle
Facilitate working sessions with cross-functional stakeholders to align on requirements and outcomes
Ensure solutions deliver measurable business value and support operational efficiency
Required Qualifications
Proven experience gathering, analyzing, and documenting business and system requirements
Experience crafting user stories, managing backlogs, and documenting process flows
Experience developing business cases for IT initiatives
Experience working with software engineering methodologies
Excellent facilitation, communication, and stakeholder engagement skills
Bachelor's degree or 5+ years of relevant professional experience
Preferred Qualifications
Experience working in Agile or Scrum environments
Experience within the LTL or logistics industry
Experience leveraging AI or automation tools for productivity improvements