We are seeking a Business/Process Analyst for a 12-month hybrid assignment (2 days/wk onsite) with our Austin, Texas client. Candidates local to Austin, Texas. Must have excellent communication skills and 8 years' experience in Business Analysis methodology and Business Process Analysis.
Duties include:
Lead the mapping, analysis, and redesign of processes for internal agency staff, client staff, and the general public.
Identify, design, and support the implementation of business improvements, enabling tools, and systems that deliver measurable value and operational efficiencies.
Serve as an advisor on projects by providing process improvement expertise, solution design support, and best practices for business process management.
Review, analyze, and evaluate existing business processes, systems, and user needs to identify inefficiencies, gaps, risks, and opportunities for improvement.
Lead business process reengineering efforts, including identifying opportunities to apply technology solutions to improve business effectiveness and service delivery.
Work with stakeholders to design and document future-state ('to-be') processes that streamline workflows, improve consistency, and enhance operational effectiveness.
Prepare and present solution options, including risk identification and high-level financial analyses such as cost/benefit and return on investment (ROI), as appropriate.
Develop detailed documentation of business requirements, user needs, and program or process functions to support implementation and decision-making.
Facilitate stakeholder interviews, workshops, and working sessions, relying on experience and judgment to plan and accomplish goals with minimal supervision.
Support organizational change initiatives by helping translate process improvements into implementable practices, procedures, and guidance.
Lead the mapping, analysis, and redesign of processes for internal staff, and the general public.
Identify opportunities to improve efficiency, clarity, and user experience across internal processes, including end-to-end interactions involving customers and external partners.
Collaborate with IT teams as needed to recommend system or technology changes that support redesigned business processes.
Requirements:
Yrs Experience
8 Enterprise business analysis and process improvement
8 Stakeholder facilitation and requirements elicitation
8 Gap analysis and development of process improvement recommendations
8 Implementation support, cross-functional collaboration, and change management
8 Identify inefficiencies and improve operational processes
5 Lean process analysis and continuous improvement
5 Development of measurable KPIs, baselines, and process performance controls
5 Demonstrated delivery of process improvements with quantifiable outcomes
Preferred
Yrs Experience
5 Leading enterprise or cross-functional process improvement initiatives
5 Public-sector or regulated environment experience
8 Current-state and future-state process analysis and documentation
5 SOP development and continuous improvement methodologies
1 Green or Black Six Sigma Certification from an accredited organization