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Business Partner Outbound Sales Manager

Wide Open West

Madison Heights, Michigan

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JOB DETAILS
SKILLS
Alliance/Partner Management, Alliance/Partner Marketing, Analysis Skills, Broadband, Business Support, Call Center Operations, Call Centers, Call Monitoring, Campaigns, Channel Sales, Channel Strategies, Coaching, Consumer Branding, Corrective Action, Cross-Selling, Customer Experience, Customer Relations, Detail Oriented, Flexible Spending Accounts, Improvement Metrics, Incentive Programs, Kronos Workforce Scheduler, Lead Generation, Leadership, Life Insurance, Maintain Compliance, Marketing, Meet Sales Quota, Negotiation Skills, Operational Improvement, Operations Processes, Outsourcing, Partner Sales, Performance Analysis, Performance Metrics, Performance Reviews, Presentation/Verbal Skills, Process Improvement, Product Programs, Project Tracking, Project/Program Management, Quality Assurance, Quality Metrics, Regulations, Reporting Dashboards, Revenue Growth, Sales, Sales Management, Sales Operations, Sales Strategy, Sales Training, Scripting (Scripting Languages), Service Level Agreement (SLA), Strategic Planning, Telecommunications, Time Management, Trend Analysis, Tuition Reimbursement, Vendor/Supplier Quality Management, Vendor/Supplier Relations, Vision Plan, Website Conversion, Wireless Communications, Workforce Management, Writing Skills
LOCATION
Madison Heights, Michigan
POSTED
6 days ago
Business Partner Outbound Sales Manager

This is a Hybrid Role: 3 days in office, 2 days out. You must be within 45 minutes of one of our offices located in:
  • Madison Heights, Livonia, or Potterville - Michigan
  • Pinellas, Sanford, Hernando, or Panama City - Florida
  • Greenville or Charleston - South Carolina
  • Augusta or Columbus - Georgia
  • Montgomery, Dothan, or Huntsville - Alabama


The Opportunity

WOW! is looking for a strategic and results-driven Business Partner Outbound Sales Manager, to lead the performance and day-to-day execution of our outsourced outbound sales channel.

In this highly visible role, you'll serve as the primary connection between WOW! and our third-party contact center partners. You'll combine sales strategy, vendor management, quality assurance, and operational leadership to ensure our partners achieve revenue goals, deliver outstanding customer experience, and represent the WOW! brand with excellence.

If you enjoy using performance data to drive results, strengthening strategic partnerships, and improving sales operations, this could be the opportunity for you.

What WOW! Offers
  • Base salary up to $107,000/year + commission!
  • Medical, dental, vision, and life insurance
  • HSA and FSA available
  • 401(k) with company match
  • Paid time off & company holidays
  • Tuition reimbursement for continued development
  • Employee broadband discounts


What You'll Do

Lead Strategic Partner Relationships
  • Serve as the primary liaison between WOW! and outsourced contact center partners.
  • Build trusted relationships with vendor leadership teams.
  • Lead regular business reviews, performance evaluations, and strategic planning sessions.
  • Ensure contractual commitments, service-level agreements, and key performance indicators are consistently achieved.


Drive Outbound Sales Performance
  • Translate company sales goals into actionable outbound calling campaigns.
  • Drive sales results across lead generation, win-back, migration, cross-sell, and product-upgrade programs.
  • Monitor daily and weekly performance dashboards, identify trends, and share actionable insights with internal stakeholders.
  • Improve attachment rates, product mix, average revenue per user, and overall campaign performance.
  • Ensure partner staffing, scheduling, and workforce-management practices support business goals.


Deliver an Exceptional Customer Experience
  • Establish and reinforce quality standards for customer interactions.
  • Conduct call monitoring, audits, calibrations, and compliance reviews.
  • Ensure adherence to TCPA requirements, industry regulations, brand standards, and customer-experience expectations.
  • Develop corrective action plans and monitor progress through resolution.


Improve Programs and Processes
  • Partner with Sales, Marketing, Product, Compliance, and other internal teams to align campaign priorities.
  • Support new program launches, script updates, and technology rollouts.
  • Analyze conversion rates and operational metrics to identify improvement opportunities.
  • Collaborate with partner leaders on coaching, training, and sales-enablement initiatives.
  • Recommend improvements to call flows, audience targeting, dialing strategies, and incentive programs.
  • Perform other duties as assigned.

What You'll Bring

Education and Experience
  • Bachelor's degree in business or a related field and at least four years of relevant contact center experience; or an equivalent combination of education and experience.
  • Experience working in an outbound sales environment.
  • Telecommunications experience, particularly in internet, wireless, fiber, or cable is strongly preferred.
  • Knowledge of contact center operations, processes, and performance practices.


Skills for Success
  • Strong project-management skills, including the ability to lead multiple initiatives simultaneously.
  • Excellent analytical skills with the ability to translate performance data into action.
  • Strong written and verbal communication, negotiation, and vendor-management abilities.
  • Experience developing and presenting data-driven recommendations to audiences at multiple leadership levels.
  • Exceptional organization, attention to detail, and time-management skills.
  • Familiarity with dialing platforms, quality-assur

About the Company

W

Wide Open West