Job Title: Business Operations Specialist - Dayton
Job ID: 27770242
Location: Dayton, OH
Other Location: GSWO is seeking a Business Operations Specialist to join our newly created Business Operations team! This department combines our existing Customer Care, Retail and Business Support teams to strengthen cross-training, increase internal coverage and provide a seamless, exceptional experience for our members, volunteers, families and community.
Job Summary: Business Operations Specialists are trained to support all three functions - whether it's supporting operations at one of our Girl Scout centers, serving as first point of contact for a customer inquiry, selling branded merch in our boutique retail shops or helping bring our mission to life for our community through our brand center operations, this role is at the heart of it all. This is a customer-facing position that directly supports the mission and ensures every touchpoint with our council feels welcoming, helpful, connected and on brand.
Responsibilities:
Administrative & Brand Support: • Create, edit, and produce branded content including print and digital collateral (e.g., brochures, manuals, posters, forms). • Ensure all materials adhere to brand standards and maintain accuracy through proofreading and verification. • Manage digital file organization including photos, GSUSA materials, and story libraries. • Maintain and optimize content on the organization's custom web-to-print platform; process and fulfill orders efficiently. • Perform general office tasks such as data entry, mailing/shipping, equipment maintenance, and supply inventory management.
Retail Operations: • Welcome and engage customers in the retail shop, providing knowledgeable assistance based on Girl Scout programs and resources. • Operate the point-of-sale system, process payments and orders, and ensure accurate receipting and daily drawer balancing. • Maintain a clean, organized, and visually appealing shop environment. • Manage inventory through timely ordering, organization, and accurate system updates; participate in annual inventory counts. • Provide backup support for business and regional site operations.
Customer Service & Site Support: • Serve as the first point of contact for all customer inquiries via phone, email, and in-person interactions. • Deliver professional and accurate responses using the council's knowledge base and software systems. • Document customer interactions in Salesforce promptly and accurately. • Maintain a welcoming and customer-centric environment in public areas of council facilities. • Open and close regional office buildings and ensure guest access during operating hours. • Provide front desk support, assist walk-in guests, and offer volunteer resources.
Requirements and Experience:
Supervisory Responsibility: This position has no supervisory responsibilities.
Position Type/Expected Hours of Work: This is a full-time position and typical hours are Monday-Friday between 8:30am and 6:00pm with occasional evening and weekend hours to support the retail operations. Our retail stores are open on Saturdays during peak seasons from 9am - Noon.
Travel: Travel may be expected within our Council footprint to provide coverage at one of the Girl Scout Centers or as part of training and onboarding. Travel will be daytime travel, no expectations for overnight.
Compensation & Benefits: This is a full-time position with an hourly pay rate of $16.25 plus a generous benefits package.
Perks:
Diversity, Equity, Inclusion, and Belonging (DEIB): We are proud to be an equal opportunity employer dedicated to pursuing and hiring a diverse workforce and are committed to creating an inclusive environment for all. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. GSWO is an EEO/Minority/Female/Disability/Veteran employer.