Business Operations Manager - Product Oversight & Consumer Success Lead

Business Operations Manager - Product Oversight & Consumer Success Lead @ Klarna

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Business Operations Manager - Product Oversight & Consumer Success Lead

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Job details

Business Operations

London

Full-time

£76,491 GBP - £101,151 GBP

What you will do

As the Klarna UK Product Oversight & Consumer Success Lead, you will oversee all new and existing products and services impacting UK consumers, ensuring product decisions and customer journeys are designed with a strong focus on fair consumer outcomes and compliance with UK regulatory requirements. You will work closely with product managers, operational teams, and senior stakeholders across Klarna to drive the successful delivery of UK-specific product initiatives, maintain robust governance frameworks, and support effective collaboration across multiple domains. In this position, you will lead the development and oversight of Klarna UK's Consumer Duty framework, policies, and routines, while supporting interactions with regulators and ensuring that product changes align with both business objectives and regulatory expectations. You will also represent Klarna UK in governance forums and contribute to strategic decision-making that supports sustainable growth and positive consumer experiences.

Who you are

• 7+ years of experience working with products, operations, governance, or consumer oversight within financial services, payments, or other regulated industries
• Strong knowledge of UK regulatory requirements and consumer protection frameworks, including Consumer Duty principles
• Experience driving cross-functional initiatives and delivering complex product or operational changes in a fast-paced environment
• Excellent stakeholder management skills with the ability to collaborate effectively across product, compliance, risk, and operational teams
• Strong analytical and problem-solving abilities with experience identifying risks and driving effective resolutions
• Excellent written and verbal communication skills with the ability to explain complex topics clearly to both technical and non-technical audiences
• Bachelor's degree in Finance, Business Administration, or a related field

Awesome to have

• Experience working directly with UK financial regulators or supporting regulatory interactions
• Understanding of collections, arrears, and forbearance practices within consumer financial services
• Experience developing governance frameworks, policies, and operational routines within regulated environments
• Experience working in international or matrixed organizations with multiple stakeholder groups
• Professional certifications related to risk, compliance, operations, or financial services governance

Please include a CV in English

Curious to learn more about Klarna and what it's like to work here? Explore our career site!

Klarna is proud to be an equal opportunity employer. We are committed to building a diverse workforce that reflects our global customer base and to fostering a culture where everyone belongs. We provide equal employment opportunities to all individuals regardless of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, marital status, pregnancy, parental status, or any other characteristic protected by applicable law. We encourage applications from individuals of all backgrounds and identities. We consider qualified applicants with criminal history for employment in accordance with state and local laws and "fair chance" ordinances. If you require reasonable accommodation for any part of the application or hiring process, please contact talent.acquisition@klarna.com.

In accordance with applicable law, the salary range for this position is provided in the job posting. The salary offered will be determined by the candidates location, qualifications, experience, and education. The salary range posted in the job advertisement refers to the base pay. Base pay is part of a total compensation package, which may also include equity rewards, monthly stipends for health and wellness, and benefits such as life insurance, medical, dental, and vision coverage for you and your dependents.

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