Zund America Inc., located in Oak Creek, Wisconsin is the US Headquarters of Zund Systemtechnik AG in
Altstätten, Switzerland. Our cutting and routing tables enhance the production capabilities of our customers
worldwide. Our cutting-edge software solutions and integration technologies allow us to push the limits of
what is possible.
Zund employees are engaged, passionate and actively contribute on all levels. Our culture allows all
employees to develop new skills and grow their careers.
Interested? Apply now and find out how you can be a contributing factor in our customer's success!
Summary/Objective
The Business Operations Manager owns and drives efficient, scalable, and consistent execution across the
organization. This role leads process improvement, supply chain coordination, and cross-functional
alignment to ensure operations are structured, efficient, and continuously improving.
The position serves as a key connector across departments, systems, and global stakeholders to enhance
performance, eliminate inefficiencies, and support data-driven decision-making. This role owns how ZAM
executes across processes, systems, and supply chains.
What you would do:
• Lead continuous improvement of key business processes across the customer journey
• Develop, implement, and maintain SOPs and operational standards
• Identify process inefficiencies and implement practical, scalable solutions
• Oversee and own end-to-end supply chain and logistics coordination, including import/export
processes, brokers, and tariff classification
• Manage relationships with logistics partners to ensure cost efficiency and reliability
• Monitor delivery performance, lead times, and operational metrics
• Support and guide the Warehouse team (execution remains with Warehouse Manager)
• Serve as key user for CRM (Salesforce) and ERP systems, driving effective utilization and
enhancements
What we require from you:
• 5+ years of experience in operations, business operations, supply chain, process management or
similar roles
• Experience with CRM (Salesforce preferred) and ERP systems
• Proven leadership or team management experience
• Demonstrated ability to lead cross-functional initiatives and drive process management
• Experience managing supply chain or operational processes
• Process improvement and continuous improvement methodologies
• Supply chain and logistics coordination
• Data analysis and performance tracking
• Systems thinking and operational optimization
• Strong analytical and problem-solving skills
Besides the fantastic state of the art facility and career growth we also offer an excellent Benefit Program
that among others includes Medical, Dental and Vision Coverage, Life Insurance, Long-term and Short-term
Disability Insurance and a Retirement Plan (401K).
Zund America, Inc. is an EEO employer.