RG Cowan Design Build

Business Operations Manager

The Business Operations Manager (BOM) serves as the operational and financial backbone of RG Cowan Design Build. This role is responsible for leading and executing the business-side functions of the company, including finance, human resources, business development systems, marketing operations, compliance, and administrative processes.

Unlike a traditional manager who primarily oversees others, the BOM is a working manager who actively performs key financial and operational functions while also leading the systems, processes, and people that support company growth. The BOM directly manages billing, accounts receivable, payroll administration, account reconciliations, project financial tracking, and other bookkeeping-related responsibilities while ensuring the company's administrative infrastructure remains organized, scalable, and effective.

The BOM leads the Business Operations Coordinator and is responsible for developing the systems, procedures, and accountability measures that support exceptional client experiences, healthy financial performance, effective team development, and sustainable growth.

The BOM serves as the primary liaison between Business Operations and Construction Operations, working closely with the CEO, Project Manager, and Assistant Project Manager to ensure business systems effectively support project delivery while maintaining clear ownership boundaries between the business and construction sides of the company.

Primary Areas of Responsibility

Finance Operations Leadership & Execution

• Billing and invoicing
• Accounts receivable management
• Payroll administration
• Accounts payable administration
• Monthly reconciliations
• Job costing and project financial tracking
• Cash flow and financial reporting preparation
• Coordination with CPA, payroll, banking, and financial partners

Human Resources & Team Development

• Recruiting and hiring systems
• Employee onboarding and offboarding
• Personnel file management
• Performance review processes
• Benefits administration coordination
• Team culture and employee development initiatives

Business Development Systems

• Lead management processes
• Client experience systems
• Lead conversion tracking
• Business development reporting and accountability

Marketing Operations

• Marketing planning and budget coordination
• Marketing KPI and analytics review
• Oversight of marketing execution and vendors
• Brand consistency and communication standards

Administrative Systems & Compliance

• SOP governance and process improvement
• Administrative workflow development
• Company documentation standards
• Insurance and subcontractor compliance
• Risk management and operational accountability

Leadership Responsibilities

The Business Operations Manager directly supervises the Business Operations Coordinator, providing leadership, training, accountability, and workload management. The BOM is responsible for ensuring administrative tasks are delegated appropriately so that business systems operate efficiently and leadership can remain focused on higher-value strategic activities.

What Success Looks Like

A successful Business Operations Manager creates an environment where financial information is accurate, administrative systems are organized, leads are followed up consistently, marketing efforts are measured, employees are supported, and company processes are functioning smoothly. They balance hands-on execution with continuous improvement, ensuring that RG Cowan Design Build operates with professionalism, accountability, and operational excellence.

In One Sentence

The Business Operations Manager is responsible for executing and leading the financial, administrative, people, marketing, and business development systems that allow RG Cowan Design Build to operate as a healthy, organized, profitable, and scalable company.

Additional Requirements

• Ability to lift up to 25 lbs on occasion
• Experience in Quickbooks online
• Valid driver's license and reliable transportation
• Based in or willing to relocate to the Grand Junction, CO area

What We Offer:

• Full-time, consistent Monday-Friday schedule (no weekends!)
• 80 hours PTO per year (including sick leave; begins accruing immediately)
• $300/month health stipend
• Appleton Clinics membership (50% employer-paid)
• SIMPLE IRA with 3% company match (eligible after 90 days)
• Hands-on mentorship