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Business Operations Manager, Corporate Real Estate & Facilities

T-Mobile USA, Inc

Bellevue, WA

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JOB DETAILS
JOB TYPE
Full-time, Employee
SKILLS
Accounting Close, Budget Management, Budgeting, Business Case, Business Development, Business Operations, Call Center Operations, Call Centers, Capital Expenditure (CAPEX), Capital Project, Coaching, Cost Control, Cross-Functional, Customer Support/Service, Data Analysis, Expense Tracking, Finance, Financial Analysis, Financial Management, Financial Operations, Financial Reporting, Forecasting, Metrics, Operational Audit, Operational Expenditure (OPEX), Operational Support, Operations Management, Operations Processes, Organizational Skills, Performance Analysis, Performance Metrics, Quality Control, Real Estate, Reporting Dashboards, Request for Proposals (RFP), Service Delivery, Service Level Agreement (SLA), Stock Purchase Plans, Time Management, Trend Analysis, Variance Analysis, Vendor/Supplier Evaluation, Willing to Travel
LOCATION
Bellevue, WA
POSTED
30+ days ago
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

Job Overview
The Business Operations Manager is an individual contributor who serves as a key operational and financial partner to the Sr. Director of Corporate Real Estate & Facilities. This role supports day-to-day execution across national Call Center Facilities and Corporate Facilities, ensuring disciplined budget management, consistent service delivery, and operational effectiveness across a multi-site portfolio.
This position owns financial tracking, reporting, vendor spend oversight, and program execution, translating data into actionable insights that improve cost control, service quality, and operational performance. Success in this role is measured by financial accuracy, budget adherence, operational consistency, and timely execution of initiatives.

** This is a hybrid role (3 days/week in the office). Primary location is Bellevue, WA, but will also consider Overland Park, KS. *

Job Responsibilities:

Financial Management & Reporting

Manage and track OPEX budgets across facilities and workplace experience
Develop forecasts, monitor accruals, and conduct variance analysis
Partner with Finance on monthly close, reporting cycles, and annual planning
Support development of business cases for capital projects and operational investments
Identify cost optimization opportunities and monitor expense controls

Facilities & Workplace Operations Support

Support operational performance across call center and corporate office locations
Standardize reporting, processes, and service metrics across facilities and concierge teams
Monitor KPIs and escalate risks impacting cost, service, or site readiness
Support execution of site openings, renovations, expansions, and closures

Vendor Spend & Performance Oversight

Track vendor spend against contract terms and approved budgets
Monitor SLAs and performance metrics in partnership with Regional Managers
Support RFP processes and vendor renewals as needed

Data Analysis & Executive Communication

Analyze financial and operational data to identify trends and performance gaps
Prepare clear, executive-ready presentations and dashboards
Facilitate cross-functional meetings to ensure alignment on priorities and progress
Perform other duties and special projects as assigned

Qualifications:
Bachelor's Degree plus 3 years of related work experience OR advanced degree with 1 year of related work experience OR combination of education and experience deemed equivalent (Required)
4-7 years of experience in facilities operations, corporate real estate, multi-site operations, or similar environments with direct budget management responsibility (Preferred)
Demonstrated experience managing operational budgets, forecasting, and financial reporting required
Strong financial & business analysis skills
Experience in budget management and forecasting
Experience in OPEX/CAPEX tracking & Cost Control
Vendor Spend & Contract Oversight
Demonstrated executive-level presentation skills
Strong organizational & stakeholder management skills

At least 18 years of age
Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): No

DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No

Base Pay Range: $84,800 - $152,900

Corporate Bonus Target: 15%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

EOE Statement

We Take Equal Opportunity Seriously - By Choice

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.

About the Company

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T-Mobile USA, Inc