Business Operations Lead

Role Summary

This role sits within SPE's Consumer Platforms and Services group, which builds and operates B2B and DTC business models-including VOD, EST, FAST, and AVOD-across major CTV OEM partners in the Media, and services in Automotive industries.

We are seeking a Business Operations Lead who will partner closely with Finance, Product, Engineering, Legal, and Commercial teams. In this role, you will help shape the day-to-day operation of the platform business by building scalable processes, strengthening financial and accounting controls, and streamlining partner workflows that support growth. You will play a key role in the vision, launch, and ongoing evolution of CP&S platforms.

Key Responsibilities

Platform-Wide Business Operations Leadership

• Own operational governance across all CP&S platform business lines, ensuring alignment with financial plans and strategic priorities
• Serve as the central integrator across Product, Technology, Finance, Tax, Legal, Procurement, Accounting, and external rights organizations (e.g., PROs)
• Translate business strategy and commercial agreements into scalable operational workflows and execution plans

Financial Operations & Forecast Execution

• Operationalize budgets, forecasts, and financial plans into day-to-day execution
• Lead monthly revenue and cost pacing reviews, including variance analysis and risk identification
• Ensure alignment between approved financial plans and actual spend, revenue, and operational execution

Vendor & Spend Governance

• Own vendor strategy, SOW development, and execution, ensuring alignment with platform priorities and approved budgets
• Coordinate cross-functional approvals (Finance, Technology, Legal, Procurement) for all vendor engagements
• Drive cost efficiency, vendor optimization, and commercial discipline across the platform ecosystem

Deal Operations & Partner Management

• Own operational oversight of commercial agreements and partner relationships across distribution, platform, and strategic partners
• Review and track contractual obligations, including payments owed to and from Sony Pictures
• Ensure partner agreements are executed in compliance with financial, operational, and reporting requirements
• Coordinate internal approval workflows and governance processes for new partnerships and deal structures
• Translate deals into executable workflows, ensuring integration into financial forecasting, reporting, and operational processes
• Review and validate advertising revenue, transactional, and viewership reporting prior to distribution to partners
• Oversee the preparation and delivery of periodic reporting (e.g., quarterly transactional reports) to Accounting and internal stakeholders
• Manage partner inquiries related to reporting, payments, and operational performance, coordinating with Finance and cross-functional teams
• Identify and mitigate operational risks within partner workflows, implementing process improvements to enable scale

Transactional & Reporting Operations

• Own end-to-end transaction integrity across all platform services
• Lead revenue tracking, reconciliation, and reporting workflows across all monetization models by working closely with Finance.
• Ensure timely and accurate delivery of:
• Internal financial reporting
• Partner-facing performance and revenue reporting
• Establish and maintain controls for accuracy, auditability, and compliance

Tax, PRO & Compliance

• Partner with Tax and Finance to support territory expansion and ongoing compliance requirements
• Coordinate tax registration, reporting, and payment processes across new and existing markets
• Oversee operational execution of PRO and CMO obligations, including:
• Reporting deliverables
• Royalty calculations and payments
• Ensure accuracy of royalty reporting, usage tracking, and payment reconciliations
• Partner with Legal and Finance to evaluate and onboard new PRO/CMO relationships, including fee structures and contractual terms
• Maintain compliance with evolving regulatory, financial, and reporting requirements across markets

Experience & Skills

The ideal candidate is highly detail-oriented, operationally rigorous, and comfortable operating across both strategic and executional layers within a complex platform and streaming ecosystem.

• Proven experience managing operational budgets, vendor spend, forecasting, accruals, and financial reporting in a fast-paced environment
• Strong understanding of digital platform and streaming business models, including AVOD, FAST, SVOD, and transactional video services across connected TV and digital ecosystems
• Demonstrated experience managing vendor relationships, contract compliance, and operational workflows, with direct coordination across Finance, Accounting, Legal, and Tax functions
• Proven ability to oversee and execute partner reporting obligations, including:
• Revenue share calculations
• Royalty reporting
• Transactional reconciliation with a high degree of accuracy and attention to detail
• Strong cross-functional leadership experience, with the ability to work effectively across Commercial, Product, Finance, Legal, and Operations teams to drive scalable processes and operational improvements
• Strong analytical and problem-solving skills, with the ability to:
• Interpret financial and operational data
• Identify risks and opportunities
• Develop data-driven recommendations
• Excellent organizational and program management skills, with the ability to manage multiple priorities, stakeholders, and deadlines simultaneously.
• Strong communication and stakeholder management skills, including experience presenting operational insights and recommendations to senior leadership.
• Advanced proficiency in Excel and financial modeling; experience with ERP, procurement, or financial systems strongly preferred.
• Prior experience within connected TV, streaming platforms, digital distribution, or entertainment technology ecosystems strongly preferred.
• Bachelor's degree required; MBA or equivalent experience preferred.