Business Operations & Analytics Manager

What this role isThe Business Operations & Analytics Manager will build the scheduling infrastructure and analytics capability that enables us to optimize hundreds of weekly classes across multiple locations—balancing utilization, revenue, client satisfaction, and instructor performance at scale.This is a build role for someone who has seen sophisticated scheduling operations but hasn't owned building them from the ground up. You'll design the data models, processes, reporting frameworks, and decision-making cadences that turn scheduling from reactive to strategic. You'll lead this area of the business with autonomy, translating business needs into scalable systems while partnering cross-functionally to deliver the best client experience.You sit at the intersection of data, operations, and performance management—designing how we use insights to drive action, not just report on what happened.What this role is not: front-line scheduling (you won't manage daily swaps or coverage) or creative programming.What you'll buildScheduling infrastructure & systemsDesign and implement a repeatable schedule optimization process: the data inputs, analysis frameworks, decision criteria, and operating rhythms that drive ongoing improvements across studiosBuild the methodology for new studio launch scheduling (demand forecasting models, ramp plans, initial class mix strategy, iteration frameworks)Create instructor assignment frameworks that balance consistency, variety, performance, and member experience—then build the process to execute and refine itEstablish change management protocols: how often we adjust schedules, how we communicate changes, how we test and learnAnalytics capability (from messy to actionable)Build lightweight but scalable reporting infrastructure using reservation system data (reports/exports to Excel; BI/API where helpful) and other internal sourcesDesign and maintain analytical models/dashboards that track:Class fill rates, utilization trends, and capacity optimizationRevenue per class, time block performance, and yield metricsInstructor scorecards (cNPS, rebooking rates, retention signals, consistency metrics)Client behavior patterns by time, format, studio, instructor, and seasonalityDefine the metrics that matter, identify data gaps, improve measurement definitions, and recommend better instrumentation as we scalePerformance benchmarks per class by studio, breakeven benchmarks per class by studioDecision-making frameworksTranslate data into clear, actionable recommendations with tradeoffs articulated for leadershipDesign testing protocols for schedule experiments (time-slot changes, instructor shifts, format mix adjustments) with clear success metricsBuild documentation and operating rhythms so institutional knowledge doesn't live in one person's headCreate the frameworks that enable studio managers to make good local decisions within a broader systemProject leadershipOwn this functional area end-to-end: set priorities, manage timelines, identify dependencies, communicate progressPartner cross-functionally (studio operations, instructor management, marketing, finance) to ensure scheduling strategy supports broader business goalsScale your own work: build processes that can grow with the business and eventually support a teamWhat success looks like in 12 months:Improvement in average class utilizationReduced schedule volatilityEstablished standardized launch playbook used across all new studiosInstructor scorecards adopted company-wideStudio managers independently using decision frameworksExperience QualificationsMust-HavesSQL proficiencyExcel modeling at advanced levelExperience with capacity optimization / yield managementExperience in multi-location businessesExperience in services, fitness, hospitality, education, etc.Nice-to-HavesExperience with Mindbody / Mariana Tek / similar reservation systemsExperience building BI dashboardsDemand forecasting experienceTesting/experimentation frameworks#J-18808-Ljbffr