Business Operations Analyst

Position:

Business Operations Analyst

Job Description:

Arrow's Enterprise Computing Solutions (ECS) business is a global technology enablement company that brings innovative IT solutions to the market to solve complex business challenges. We deliver value-added distribution, business consulting, and channel enablement services to the world's leading technology manufacturers and their channel partners that serve commercial and government markets. Please read more about us https://www.arrow.com/ecs/es

Join ArrowSphere and take part in an exciting platform development project!

ArrowSphere is a cloud management and distribution solution offered by Arrow ECS. It simplifies the complexity of delivering multi-cloud software and solutions by integrating major providers such as Microsoft, AWS, and IBM, serving 27 Arrow entities.

Within the FinOps team, you will join the Billing division, composed of 7 collaborators. You will work closely with various cross-functional teams (developers, data scientists, etc.).

As a Business Operations Analyst, you play a crucial role in ensuring the availability, reliability, and accuracy of data provided in the form of billing statements.

Principal Accountabilities:

1. Billing-related tasks:

• Participate in the delivery of billing.
• Handle any data errors or reported issues, resolve support tickets, etc., to improve the quality and timeliness of billing delivery.

2. Billing process improvement:

• Identify areas for improvement and propose solutions.
• Enhance Excel files: reconciliation files, detailed breakdown files of monthly billing…
• Assist the team, if necessary, in finding and resolving discrepancies in reports and/or daily data.
• Analyze business needs and translate them into functional specifications for automation.

3. Collaborate with technical teams to implement solutions:

• Interact with data scientists, developers, and company stakeholders to resolve various data or other issues.
• Communicate with these teams to create and/or improve reports that help anticipate potential data problems.

4. Participate in creating workflow documentation

What we are looking for:

• Proficiency in Excel
• Analysis, synthesis, communication
• Autonomy and a team spirit
• Ease in creating/improving documentation
• Proficiency in French and English
• Knowledge of Jira, Confluence would be an advantage

Do you see yourself as our future colleague? If yes - send us your application

Arrow is an equal opportunity employer and is committed to creating an inclusive and diverse working environment by providing equal employment opportunities for all qualified persons.

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Location:

MA-Casablanca, Morocco (Boulevard Al Quods)

Time Type:

Full time

Job Category:

Business Support