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Business Office Director (Senior Living)

Discovery Senior Living

Naples, FL

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JOB DETAILS
SALARY
$65,000–$67,000 Per Year
SKILLS
Accounting, Accounts Payable, American Health Care Association (AHCA), Americans with Disabilities Act (ADA), Assisted Living, Billing, Budgeting, Business Operations, Centers for Medicare and Medicaid Services (CMS), Coaching, Communication Skills, Community Support, Cook Dishes, Corporate Policies, Credit and Collections, Detail Oriented, Diversity, ECP Standards, Expense Tracking, Financial Control, Financial Management, Financial Reporting, Financial Statements, Financial Systems, Healthcare, Interpersonal Skills, Journal Entries, Leadership, Licensing, Maintain Compliance, Medicaid, Medicare, Microsoft Office, Multitasking, Office Management, Operational Support, Organizational Skills, Reconciliation, Record Keeping, Recruiting/Staffing Agency, Regulations, Regulatory Compliance, Team Building, Team Player, Time Management
LOCATION
Naples, FL
POSTED
Today
About Discovery Management Group

Discovery Management Group leads one of the nation's most purpose-driven and people-centered senior living organizations, managing and enhancing senior living communities across the United States. With a focus on operational excellence, lifestyle personalization, and culture-driven leadership, we proudly serve residents and families with more than 15,000 units nationwide and growing.

As part of one of the largest senior living families in the U.S., our communities have earned Great Place to Work® certifications from 2022-2026.At Discovery Management Group, purpose guides our work, culture fuels our success, and growth defines our future. We continually aspire and invest in learning and development opportunities that support our team members' professional growth, ensuring every team member has the tools to build a meaningful and rewarding career.

Discover Your Purpose with Us at Aston Gardens at Pelican Marsh!

As Business Office Director, you'll play an essential role in enriching the lives of seniors, creating meaningful connections, and making a difference every single day.

Your Role:

As the Business Office Director, your role includes overseeing the entire financial and billing function of the community. You will manage business office, Concierge, and maintain compliance and accuracy in all processes, and provide exceptional service to residents, families, and team members.

Position Highlights:
  • Status: Full Time
  • Schedule: 9:00am-5:00pm with flexibility for some weekends/Manager on Duty and emergencies
  • Location: Fully on-site - Naples, FL
  • Compensation: $65,000-$67,000
  • Bonus Eligibility: 10% Annual Target Bonus
Why You'll Love This Community:

Experience the pinnacle of Active Independent Living in the heart of North Naples at Aston Gardens At Pelican Marsh. Nestled within the prestigious Pelican Marsh area, our community offers a resort-inspired lifestyle where sophisticated social calendars, gourmet chef-prepared dining, and lush tropical surroundings are the daily standard.

Designed for those who demand excellence, we provide a complete continuum of care that allows you to maintain your lifestyle even as your needs evolve. From our elegant Active Independent Living grand estates to our personalized Assisted Living and SHINE® Memory Care, Aston Gardens offers the security of aging in place without ever compromising on the luxury or the world-class Naples location you love.

What You'll Do:
  • Oversee business office operations, including billing, collections, accounts payable, payroll, and resident accounts
  • Prepare, reconcile, and maintain accurate financial records, including cash controls, bank reconciliations, journal entries, and financial statements
  • Collaborate with department leaders to assign and track departmental expenses and budgets; prepare financial and management reports as needed
  • Maintain resident, vendor, team member, and financial files in accordance with policies and compliance requirements
  • Partner with residents and families to resolve billing and collection matters professionally and accurately
  • Supervise, train, and coach concierge staff, ensuring accuracy, compliance, and timely completion of all processes
  • Ensure corporate policies and internal controls are consistently applied
  • Perform other duties as assigned to support community operations
Qualifications:
  • Bachelor's degree in Accounting or related field with at least one year of accounting experience preferred
  • Associate's degree in Accounting with two to three years of related experience considered
  • Experience in business office management
  • Strong organizational and leadership skills with attention to detail and accuracy
  • Proficiency in financial systems,Vitals, Yardi, ECP Communication platforms, OnShift, and Microsoft Office applications
  • Ability to manage multiple priorities while maintaining confidentiality and compliance
  • Excellent communication and interpersonal skills for working with residents, families, and team members

Why Join Us

Discovery Senior Living Earned Coveted Great Place to Work Certification for 2025-2026!

A large part of what makes Discovery different from other companies in this industry is our willingness to embrace change. At Discovery Senior Living, we are constantly challenging how we are doing things to ensure the lifestyle we are offering our residents is absolutely the greatest value proposition in the marketplace. It's just as important to us that the environment and culture for our team members are constantly refreshed. In addition, embracing and even encouraging change brings a never-ending supply of new energy to our business and our culture. That energy translates to other far-reaching positive impacts on our residents as well as our team members.

Find out what makes working at Discovery unique in the world of senior living. Discover Your Purpose!

Our Culture & Values

So often, what brings people together is deeply rooted in who we are and what we stand for. And at Discovery Senior Living, we're unified by certain, core values, which we call our "Pillars of Excellence." They make up the fabric of our company, and include TEAMWORK, INTEGRITY, PERFORMANCE, ACCOUNTABILITY, COMPASSION, HARD WORK and CREATIVITY.

Individually, they are our virtues, and together, they make up a roadmap which helps us foster innovation and success.

Benefits You'll Enjoy

For eligible employees, we offer a comprehensive benefits package that includes competitive pay, medical, dental, vision, life, and disability insurance, paid time off and holidays, a 401(k) with employer match, paid training and career growth opportunities, wellness-related benefits, and additional support through our Employee Assistance Program (EAP).

Equal Opportunity Employer

We are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. EOE D/V

A Note to Applicants

This job description outlines the general nature and level of responsibilities for this role and is not an exhaustive list of all duties. Qualified individuals with disabilities, as defined by the ADA, must be able to perform the essential job functions with or without reasonable accommodation, as determined on a case-by-case basis.

Agency Policy

We do not accept unsolicited resumes from staffing agencies. Please refrain from contacting hiring managers directly.

Employment Scam Warning

We only post jobs on our official careers site and accept applications through that platform. We do not conduct interviews via text or social media or ask for personal or banking information.

Regulatory Compliance & Background Screening

Discovery Senior Living complies with all applicable federal, state, and local employment laws and regulatory requirements governing hiring practices, background screening, and workforce eligibility. Employment may be contingent upon successful completion of state-mandated and/or federally required background screenings, which may include criminal history checks, fingerprint-based screening, Level 2 background screening, registry verification, and other screenings required for healthcare and senior living roles with direct or indirect resident access.

Certain positions may be subject to additional requirements under federal programs, including CMS, Medicare, and Medicaid regulations, as well as state-specific licensing or regulatory agencies. Screening requirements vary by role and jurisdiction, and candidates must meet all applicable standards as a condition of employment. These measures support regulatory compliance and help maintain a safe, secure environment for residents, families, and team members.

Employment in Florida is contingent upon completion of a Level 2 background screening in accordance with Florida AHCA requirements. Applicants will be required to complete fingerprinting and background screening through the AHCA Clearinghouse. For more information, please visit:

JOB CODE: 1008215

About the Company

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Discovery Senior Living