Administrative Skills, Analysis Skills, Billing, Bookkeeping, Business Solutions, Cash Management, Coaching, Communication Skills, Computer Skills, Computer Systems, Corporate Policies, Credit and Collections, Customer Support/Service, Employee Assistance Plan, Employee Relations, Exceeded Sales Goal, Healthcare, Human Resources, Insurance, Leadership, Licensing Compliance, Maintain Compliance, Multitasking, Operational Improvement, Operational Strategy, Operations, Organizational Skills, Patient Assessment, Patient Care, Payment Processing, Performance Metrics, Production Schedule, Regulations, Resource Management, Safety Training, Safety/Work Safety, Service Delivery, Staff Requirements, Team Lead/Manager, Team Player, Treatment Plan
Business Manager
Gentle Dental – Sorrento Valley, San Diego, CA
$28.00–$35.00 per hour DOE plus additional bonus plan with targeted $5,000 in annual earnings
Lead a Team. Drive Results. Make an Impact.
At Gentle Dental, we believe that exceptional patient care starts with exceptional leadership. Our Business Managers are the operational leaders of their practice, creating an environment where patients receive outstanding care, teams thrive, and the office achieves its performance goals.
Working in partnership with the Director of Operations and Area Clinical Director, the Business Manager oversees the daily operations of the practice, develops and supports team members, and ensures an exceptional experience for every patient who walks through our doors.
If you're a motivated leader who enjoys building high-performing teams, improving operations, and making a meaningful difference in your community, we'd love to meet you.
Location
Gentle Dental Sorrento Valley
11230 Sorrento Valley Road, Suite 130
San Diego, CA 92121
Compensation
$24.00–$35.00 per hour. Additional bonus plan with projected annual earnings of $5,000
(Compensation based on experience)
What You'll Do
Lead and Develop Your Team
- Recruit, onboard, coach, and develop non-clinical team members
- Foster a positive, collaborative, and patient-focused office culture
- Monitor staffing levels, approve timesheets, and ensure training and licensing compliance
- Partner with Human Resources to address employee relations matters, performance concerns, and staffing needs
Drive Office Performance
- Analyze production, scheduling, and operational reports to achieve or exceed monthly goals
- Identify opportunities to improve patient retention, operational efficiency, and overall office performance
- Communicate key business metrics and performance results to the team
- Support financial performance through effective scheduling, collections, and resource management
Deliver an Exceptional Patient Experience
- Ensure every patient receives outstanding customer service from check-in to treatment completion
- Resolve patient concerns and escalated situations with professionalism and compassion
- Support patient understanding of treatment plans, insurance benefits, and financial arrangements
- Serve as a subject matter expert on insurance plans, benefits, limitations, and exclusions
Oversee Daily Operations
Manage the day-to-day flow of the practice and proactively address operational challenges
- Lead daily team huddles and collaborate closely with providers to optimize patient care and scheduling
- Maintain compliance with company policies, dental regulations, and workplace safety requirements
- Oversee administrative functions including cash management, payroll support, bookkeeping processes, and invoice administration
- Provide front office support when needed, including scheduling, patient communications, insurance processing, and payment collection
Qualifications
Required
- Strong leadership, communication, and organizational skills
- Proficiency with computer systems and business software
- Ability to effectively manage multiple priorities in a fast-paced healthcare environment
- Commitment to delivering exceptional patient service and team leadership
Preferred
- Dental, healthcare, or multi-site service industry management experience
- Experience leading and developing teams
- Denticon or QSI software experience
Benefits
We invest in our team members and provide comprehensive benefits to support their health, well-being, and professional growth.
- Medical, Dental, and Vision Insurance for employees and eligible dependents
- Prescription Drug Coverage
- Employee Assistance Program (EAP)
- Basic Life Insurance, AD&D, and Long-Term Disability Coverage
- 401(k) with Company Match
- Paid Time Off
- 6 Paid Holidays plus 2 Floating Holidays
- Continuing Education (CE) Opportunities
- Career Growth and Advancement Opportunities
- Supportive Leadership and Ongoing Development
Why Gentle Dental?
At Gentle Dental, you'll have the opportunity to lead a talented team, positively impact patients' lives, and build a rewarding career with a company committed to clinical excellence, operational success, and employee growth.
Join us and help create healthier smiles, stronger teams, and better communities.