WorldVia Travel Network, a leading host agency, and top 50 sellers of travel in the United States, is seeking a dynamic and results-driven Business Growth Manager to join our team. As a part of our organization, you will have the opportunity to work in a startup atmosphere while benefiting from the resources of an established and profitable company.In this role, you will drive the growth and success of our independent travel agents by providing strategic onboarding, training, and performance support. You'll deliver coaching, optimize tool adoption, monitor sales performance, and implement retention strategies to enhance agent success. By building strong relationships and analyzing key metrics, you will ensure agents stay engaged, productive, and aligned with business goals, directly contributing to the growth of our network.Key ResponsibilitiesOnboarding and DevelopmentExecute effective onboarding programs for new travel agents joining our networkProvide personalized guidance and support to help agents establish and grow their travel businesses through live training sessions, one-on-one coaching, and recorded webinarsConduct regular check-ins and progress reviews with assigned agentsPerformance ManagementMonitor agents' travel sales production and implement strategies to boost performanceIdentify areas for improvement and provide targeted coaching and trainingThe monitoring of KPIs and implementation of structured goals will measure performanceTool Adoption and TrainingEnsure agents are proficient in using WorldVia's suite of tools and technologiesDevelop and deliver training sessions on new tools and industry best practicesTrack and optimize tool adoption rates among assigned agentsRelationship ManagementBuild and maintain strong relationships with individual agents and agent groupsServe as the primary point of contact for assigned agents, addressing their needs and concernsCollaborate with other departments to resolve agent issues and improve overall satisfactionRetention and SatisfactionImplement strategies to enhance agent satisfaction and loyaltyConduct regular surveys and feedback sessions to gauge agent sentimentDevelop and execute retention programs for at-risk agentsReporting and AnalysisGenerate regular reports on agent performance, tool adoption, and satisfaction metricsAnalyze data to identify trends and opportunities for improvementQualificationsBachelor's degree in Business, Marketing, Hospitality, or related field3-5 years of experience in travel industry sales, account management, or related roleProven track record of driving growth and achieving sales targetsStrong understanding of the travel agency business model and industry trendsExcellent communication and interpersonal skillsAbility to coach, mentor, and motivate othersProficiency in CRM systems and data analysis toolsStrong problem-solving and decision-making abilitiesPreferred QualificationsExperience working with a host agency or travel consortiumKnowledge of travel booking toolsFamiliarity with digital marketing strategies for travel businessesWhat We OfferCompetitive salary and performance-based bonusesEmployer-Sponsored Medical and Dental Insurance with Employee ContributionFully-Funded Life Insurance (1x salary) & LTD (Long-Term Disability Insurance)Optional Employee-Paid Vision Insurance and STD (Short-Term Disability Insurance)401k with up to 4% Company MatchPaid Time Off + Company HolidaysAdditional Time Off for Your Birthday and Work AnniversaryDiscount Travel ProgramOpportunities for professional development and career growthTravel industry perks and discountsCollaborative and innovative work environmentAt WorldVia Travel Network, we are committed to fostering a diverse and inclusive workplace. We encourage applications from candidates of all backgrounds and experiences.#J-18808-Ljbffr