Business Excellence Partner

Wheels

Schaumburg, Illinois

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JOB DETAILS

SKILLS

Analysis Skills, Artificial Intelligence (AI), Automation, Business Development, Business Operations, Channel Strategies, Communication Skills, Cost Control, Customer Experience, Customer Relations, Customer Satisfaction, Data Analysis, Documentation, Embedded Systems, Establish Priorities, Identify Issues, Information Technology & Information Systems, Metrics, Performance Analysis, Performance Management, Performance Metrics, Power BI, Problem Solving Skills, Process Improvement, Process Management, Project/Program Coordination, Reporting Dashboards, Requirements Management, Salesforce.com, Spreadsheets, Team Player, Test Plan/Schedule, Time Management, Trend Analysis, Workflow Analysis

LOCATION

Schaumburg, Illinois

POSTED

30+ days ago

Job Description:

Wheels is looking for a Business Excellence Partner who is energized by solving messy operational problems, driving measurable business changes and helping teams work smarter.

This is not a traditional project coordination or process documentation role. The Business Excellence Partner is expected to identify operational pain points, quantify their business impact, design practical solutions, and drive implementation through measurable results. Success in this role means reducing manual work, improving cycle time, increasing quality, strengthening customer experience, and helping the business scale without simply adding headcount.

The ideal candidate is smart, curious, analytical, and hungry to make an impact. They are comfortable working directly with frontline teams, functional leaders, IT, Product, Analytics, and other partners to understand how work gets done and then improve it. They do not wait for perfect direction. They can take an ambiguous business problem, structure it, build a solution path, influence others, and prove the value delivered.

This role sits within the Business Excellence organization and will partner with business leaders across operational, client-facing, and support functions. The role will use structured problem solving, Lean thinking, data analysis, workflow redesign, automation, and performance measurement to deliver practical, sustainable improvements.

KEY RESPONSIBILITIES - ESSENTIAL FUNCTIONS

Identify and Prioritize High-Value Business Problems:

Partners with business leaders and frontline teams to uncover repeatable operational pain points, manual work, rework, delays, quality issues, customer friction, and process breakdowns
Translate business frustration into clear problem statements, root-cause hypotheses, value estimates, and improvement opportunities
Quantify the impact of problems using metrics such as cycle time, cost, quality, rework, capacity, customer experience, and employee effort
Help leaders prioritize improvement work based on business value, urgency, feasibility, and strategic importance
Build and manage a practical improvement roadmap for assigned business areas

Design and Implement Practical Solutions:

Redesign workflows, handoffs, decision points, controls, and operating routines to improve performance
Develop practical solutions that may include process changes, reporting enhancements, automation, system improvements, role clarity, or new ways of working
Partner with Analytics, Technical Implementation, IT, Product, and operational teams to translate business needs into workable solutions
Support the development of business requirements, user stories, process maps, test plans, adoption plans, and implementation materials
Validate solutions through pilots, testing, feedback loops, and performance tracking

Drive Measurable Business Results:

Own the delivery of measurable outcomes, not just the completion of project tasks
Establish baseline performance, define target outcomes, and track results after implementation
Measure impact across areas such as productivity, quality, cost reduction, cycle time, customer satisfaction, compliance, and scalability
Create visibility to progress, risks, decisions, and realized value for business leaders
Ensure improvements are adopted, sustained, and embedded into the way teams work

Lead Change Across the Business:

Build trust with frontline employees, managers, directors, and executives by listening carefully and solving real business problems
Facilitate working sessions, process reviews, Kaizen-style events, and structured problem-solving discussions
Influence stakeholders across functions to align on decisions, remove barriers, and adopt new processes
Communicate recommendations clearly using data, business logic, and practical implementation plans
Help create a culture where teams continuously identify, solve, and measure improvement opportunities

Use Data, Tools, and Technology to Improve Work:

Use data to diagnose performance issues, identify trends, and size improvement opportunities
Partner with technical teams to implement automation, analytics, and workflow solutions where appropriate
Leverage tools such as Excel, Power BI, Alteryx, Power Automate, Salesforce, AI tools, or similar platforms to improve how work gets done
Identify opportunities to reduce spreadsheet dependency, manual rekeying, email-based work management, and inconsistent process execution
Help business teams use metrics and dashboards to manage performance more effectively

What Success Looks L

Business Excellence Partner

Wheels

Schaumburg, Illinois

About the Company

Wheels

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