General Summary:
Empath is a training and accountability platform designed specifically for Managed Service Providers (MSPs). Empath streamlines employee development with structured learning pathways, real-world MSP expertise, and built-in accountability tools. By consolidating training resources into a single, intuitive platform, Empath ensures that every MSP team member, from technicians to leadership, gains the skills needed to drive business success. Built for the unique challenges of today’s MSPs, Empath helps standardize training, improve team performance, and create a culture of continuous learning.
Essential Duties and Responsibilities:
70 outbound calls daily to generate brand awareness, promote our cybersecurity solutions, and most importantly, schedule first-time appointments with potential clients.
Log all leads and calls into HubSpot
Manage prioritization of weekly to do lists and communicate status of initiatives.
Develop extensive knowledge of the Managed Service Provider Community.
Communicate and collaborate with revenue operations.
Oversee quality assurance within service delivery.
Other duties as assigned.
Qualifications:
A determined self-starter capable of delivering results consistent
Experience working in the tech sector or in one of various roles: development or sales, is preferred but not required
Background in the MSP industry is preferred, but not required
Integrity, advocacy skills and strong leadership experience
Ability to problem-solve effectively and expediently to meet the needs of our clients
Superior organization and communication skills with all stakeholders
Ability to identify potential opportunities and problems, prioritize appropriately and manage stakeholders accordingly
Ability to provide world class customer service while finding opportunities to position sales of new and additional products and services
Excellent communication, written and verbal are vital for communication via phone, chat, and email
Previous work experience in a sales role is a plus
Be customer focused
Training and Development:
Employees benefit from our comprehensive sales training program designed to foster sales skills and knowledge essential for success at Empath.
Compensation:
Salary: $45,000
Commision: $30,000
Health Insurance
Vision & Dental Insurance
PTO
Working Conditions:
Monday – Friday, 8:00am – 5:00pm ET
Professional office environment or home environment if restrictions prevent open access to an office environment.
Empath is a hybrid working environment. We have select days we work from home or from the office depending on team and organization needs.
The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Empath is an Equal Opportunity Employer.
All resumes submitted by search firms or agencies to any employee or affiliate of Empath via-email, the Internet or in any form and/or method without a current and valid written Statement of Work or Master Service Agreement in place for this position from Empath HR/Recruitment, and authorized by Empath Executive Leadership, will be deemed the sole property of Empath. No fee will be paid in the event the candidate is hired by Empath as a result of the referral or through other means.
This document does not create an employment contract, implied or otherwise, other than an “at will” relationship