Business Development Liaison (Full Time)

Below please find our current open positions. To apply for any role, please submit your application through our online job portal here . We're unable to accept applications or inquiries by email.Business Development Liaison (Full Time)The Business Development Liaison is a sales-driven role responsible for generating referral growth and expanding awareness of Navian Hawaii's services through targeted outreach, sales, business development, relationship management and community outreach. Serving as the primary sales and marketing representative for assigned service areas, this position is accountable for building and sustaining high-value referral partnerships that drive volume across hospice, palliative care, pediatric care and other organizational service lines.This role actively identifies new referral opportunities, conducts consistent field-based sales calls, builds relationships with referral sources and healthcare professionals, promotes organizational services through ongoing outreach and education, and identifies opportunities to generate new referrals. The ideal candidate is a motivated, goal-oriented salesperson who excels at relationship-building, thrives in a field-based environment and is committed to achieving referral and growth targets while supporting access to compassionate, high-quality care.Primary ResponsibilitiesBuild, manage and prioritize a targeted account list to strengthen relationships with key referral sources and conduct consistent outreach to strengthen partnerships and generate new referralsMaintain a strong, visible presence within the healthcare community, serving as a trusted resource to physicians, hospitals, skilled nursing facilities, assisted living communities, case managers, discharge planners, and other healthcare professionalsExecute consistent, high-impact outreach activities, including in-person visits, sales calls, in-service presentations, networking activities, grand rounds, industry conferences/fairs and follow-ups with contactsIdentify, cultivate and convert new referral sources through ongoing prospecting and relationship management while maintaining a proactive and strong pipeline of referral opportunitiesPromote awareness of Navian's services (hospice, palliative care, pediatric care, primary care) through ongoing outreach, education and community engagement to drive referral growthMeet or exceed established performance targets set by leadershipRelationship Management & Customer ServiceServe as a knowledgeable, trusted resource to referral partners regarding organizational services, eligibility criteria, referral processes, and care optionsEnsure referral partners receive timely communication and responsive support resulting in the delivery of a positive and seamless referral experienceMaintain consistent, proactive communication with referral sources to address concerns, strengthen engagement, and reinforce long-term referral relationships. relationshipsCollaborate closely with admissions, intake and clinical operations teams to support referral conversion and patient access to careReporting & DocumentationMaintain accurate, detailed records of referral-source interactions in the CRM, including contacts, meetings, follow-ups, and activity documentationProvide regular activity and results reporting to management, including daily call reports, weekly work plans and monthly and annual territory analysesTrack referral activity, admissions, and progress toward established goalsMaintain current knowledge of organizational services, clinical programs, referral criteria, market trends and competitive activityCommunicate referral source feedback, market trends, competitive activity and growth opportunities to leadershipEnsure compliance with all regulatory and organizational requirements governing healthcare marketing and referral developmentKnowledge and Skills RequirementsDemonstrated ability to build and maintain professional relationships and achieve growth-oriented goalsProven ability to build relationships, influence others, and effectively promote services in a professional, results-oriented mannerStrong business development, networking, and account management skills with a track record of driving referral or revenue growthExcellent verbal, written, presentation, and interpersonal communication skills, with the ability to communicate effectively with individuals at all levelsStrong organizational, planning, time management, and follow-through skills, with demonstrated success managing multiple priorities in a fast-paced environmentAbility to research, solve problems, exercise sound judgment, and make independent decisions with minimal supervisionAbility to maintain highly sensitive and confidential informationProficiency in Microsoft Office applications (Word, Excel, Outlook) and CRM/referral management platforms, including Trella or similar platformsKnowledge of hospice, palliative care, pediatric care, healthcare referral processes, and community-based healthcare networks preferredExisting relationships within the local healthcare community preferredExperience and Education RequirementsBachelor's Degree in Marketing, Communications, Healthcare Administration, or a related fieldEquivalent combination of education and experience1 year of experience in sales, business development, marketing, account management, community outreach, or healthcare-related relationship managementExperience in hospice, palliative care, home health, senior living, healthcare services, or related healthcare sale preferredEmployment RequirementsA legally compliant background checkDrug screen & physical examValid Driver's LicenseReliable transportation with valid registration and insuranceTB clearanceWorking ConditionsIndoors in patient homes or Hospice Hawai'i homes, nursing, and acute care facilities; may include outdoors in all types of weatherResponsible for transporting marketing materials and other collateral for events or meetingsWork LocationThis position is based in the field, requiring travel to patient homes, facilities, and offices throughout Oahu using a personal motor vehicleHoursGenerally, Monday through Friday 8am-4:30pmPosition may require weekend, night, or holiday availability$74,000-$94,000 AnnuallyIn addition to base salary, this position is eligible for a monthly performance-based incentiveAbout UsNavian Hawaii is a legacy kama'aina nonprofit hospice and palliative care organization deeply committed to serving our community. For more than 44 years, we have demonstrated compassion, dignity, and excellence in delivering care to individuals and families facing serious illness and end-of-life journeys. We proudly extend our services across Oahu as well as in-patient at our Kailua Home (closed for renovation, re-opening 2027).#J-18808-Ljbffr