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Business Coordinator - Texas Tech K-12

Texas Tech University

Lubbock, TX

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JOB DETAILS
SKILLS
Administrative Skills, Budgeting, Communication Skills, Customer Support/Service, Data Analysis, Database Administration, Database Report Tools, Documentation, Educational Software, Educational Technology, Enterprise Applications, Identify Issues, Information Technology & Information Systems, Interpersonal Skills, Learning Management System (LMS), Microsoft Excel, Microsoft Office, Operational Support, Operations, Operations Management, Operations Processes, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Project/Program Management, Regulations, Resolve Customer Issues, SQL (Structured Query Language), SQL Databases, Safety Compliance, Safety/Work Safety, Software Administration, Staff Training, System Integration (SI), System Operations, System Test, Systems Administration/Management, Systems Maintenance, Technical Operations, Technical Support, Testing, Time Management, Training/Teaching Curriculum, User Account Administration, User Interface/Experience (UI/UX), Writing Skills
LOCATION
Lubbock, TX
POSTED
8 days ago

Major/Essential Functions

  • Responsible for the administration, support, maintenance, and optimization of the Student Information System (SIS). Serves as one of the primary points of contacts for staff, students, and customers regarding system functionality, processes, and troubleshooting. Provides technical support, manages daily system operations, resolves user issues through ticketing systems, and participates in system enhancement projects to improve efficiency and user experience.
  • Provide functional and technical support for the Student Information System (SIS) and Learning Management System (LMS) and related applications.
  • Perform monthly system maintenance, operational processes, and routine administrative tasks associated with the SIS.
  • Develop, maintain, and update system documentation, procedures, user guides, and training materials.
  • Assist in training staff and end users on system functionality and processes.
  • Collaborate with vendors, IT staff, and departmental stakeholders on system upgrades, integrations, and enhancements.
  • Participate in testing, implementation, and project management activities related to SIS improvements.
  • Provide Support for departmental platforms, software, and technologies.
  • Respond to and resolve support requests submitted through the ticketing system, ensuring timely and effective customer service.
  • Other duties as assigned by supervisor.


Grant Funded?

No

Pay Basis

Hourly

Work Location

Lubbock

Preferred Qualifications

  • Bachelor's Degree or higher in Educational Technology, Information Technology, or a related field.
  • Experience supporting K-12 Student Information Systems.
  • Experience working in a K-12 school district or educational service environment.
  • Experience with data reporting tools, SQL, or database management.
  • Knowledge of system administration principles and practices related to K–12 educational technology systems, including user account management, role-based security, permissions, system configuration, maintenance, troubleshooting, and support of enterprise applications.
  • Experience supporting Student Information Systems or similar platforms.
  • Ability to explain technical concepts to non-technical users in a clear and understandable manner.
  • Proficiency with Microsoft Office.
  • Experience with SQL queries, reporting tools, and data analysis.


Department

Texas Tech K12 Operation Support

Required Attachments

Cover Letter, Professional/Personal References, Resume / CV

Job Type

Full Time

Shift

Day

Required Qualifications

Bachelor's degree plus two (2) years related experience; OR a combination of education and/or progressively responsible related experience to equal six (6) years.

Does this position work in a research laboratory?

No

About the Department and/or College

Texas Tech K-12, a unit of the Texas Tech University Online division, is a state-approved online kindergarten through 12th-grade school that has been meeting students' needs for more than 25 years.
Affiliated with Texas Tech University, a Carnegie tier-one research institution, Texas Tech K-12 boasts a rigorous curriculum that allows students to work ahead, make up failed credits, and achieve their goals from wherever they are. Texas Tech K-12 is a Candidate for Accreditation with NCA CASI, NWAC, and SACS CASI. Texas Tech K-12 began in 1993 as a "Special Purpose District" designed to help students whose educational needs were not adequately met by traditional school districts. Since then, we have grown to serve students across the country and more than 70 nations around the world.

Special Instructions to Applicants

The following must accompany the application: 
  • Resume/CV
  • Cover Letter
  • Professional/ Personal Reference

To complete the application process, you must click on the Pre-Employment Affidavit link below to complete an additional form. Once the form is complete, you must return it within 5 business days, to Cynthia Barbosa at e-mail cynthia.barbosa@ttu.edu. Please email Cynthia for any problems concerning the Pre-Employment Affidavit.

Qualified applicants for this position will be subject to a pre-employment Texas Tech University background check, and in addition, a Texas Education Agency criminal background check and fingerprinting as required by the Texas Legislature for independent school districts.

Safety Information

Adherence to robust safety practices and compliance with all applicable health and safety regulations are responsibilities of all TTU employees.

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan.

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.

About the University

Founded in 1923, Texas Tech University began with a mission to serve the needs of West Texas, but its impact has always reached far beyond. Today, Texas Tech, located in Lubbock (pop. 300,000+), is home to a vibrant community of more than 42,000 students.Texas Tech's 1,800-acre campus showcases Spanish Renaissance architecture and is home to one of the country's largest public art collections. Its 13 colleges include a prestigious School of Law and a distinguished School of Veterinary Medicine. These programs equip students with the skills and knowledge needed to excel in their respective fields. Built on the values of West Texas — hard work, grit and authenticity — the university graduates students who are deeply engaged in service to their communities and well-positioned to succeed in the world. Texas Tech is committed to achieving research and scholarly accomplishments that compare favorably to the member institutions of the Association of American Universities (AAU). For more than 100 years, Texas Tech has been a premier destination for those seeking a world-class education and a unique, personalized experience as a member of the Red Raider family.

Job Family

Organizational Administration

Job Sub Family

Administrative Operations

Knowledge, Skills, and Abilities

  • Knowledge of Student Information Systems, Learning Management Systems, and other K–12 instructional and administrative software platforms.
  • Strong troubleshooting and problem-solving skills with the ability to diagnose and resolve technical and functional system issues.
  • Ability to coordinate and participate in system testing, upgrades, implementations, and projects.
  • Excellent customer service and interpersonal skills. 
  • Strong written and verbal communication skills.
  • Strong organizational and time management skills.


Hourly Pay Range

$17.69 $22.98 $28.32

About the Company

T

Texas Tech University