Business Banking Service Specialist - Midvale, UT (In Office)

Zions Bancorporation is transforming what it means to work for a financial institution. We operate in a fast-paced, information-driven environment, which means we need people who bring diverse experiences, perspectives, and expertise to meet ever-changing demands. Your ability to adapt, learn innovate and collaborate with a dynamic team helps us provide exceptional service to our customers and communities.

Together we are building a culture that values diversity, celebrates growth and creates a space of belonging for all our team members. Our people are what set us apart and make us great.

We are currently accepting applications for a Business Banking Service Specialist to join our team. This is an in-office role located at our Zions Bancorporation Technology Center in Midvale, UT.

The ideal candidate for this role will have the skills and experience necessary to:

• Manage the onboarding, enrollment, maintenance, and support of digital banking products and services, including but not limited to MPAs, Account Linkage, ACH, Bill Pay, and the Payments Package.
• Deliver internal and external client support and training via phone, email, and virtual channels, ensuring a high-quality service experience.
• Research and troubleshoot client digital banking service requests. Identify root causes of issues, resolve where possible, and escalate complex concerns appropriately.
• Meet established service level standards by completing timely follow-up and resolution of client inquiries.
• Collaborate with cross-functional teams to enhance processes and improve the overall client experience.
• Maintain up-to-date knowledge of consumer and business banking products, services, and operational procedures related to digital banking.
• Accurately document client interactions, requests, and service activities in accordance with policies.
• Implement client-requested updates or changes to existing services.
• Ensure compliance with fraud prevention, risk management, and regulatory requirements in all account setup and maintenance activities.
• Responsible for maintaining technical expertise and knowledge of online products and services as well as assist with identifying system and procedural improvements.
• Responsible for adhering to bank policy and regulations related to digital banking enrollment and online maintenance. Maintains documentation and records of customer information, inquires, complaints and services implemented.
• Maintain expertise in digital banking systems and contribute to identifying opportunities for system and process improvements.
• Provide client training on digital banking platforms and Payments Package as needed (phone or remote).
• Adhere to all bank policies, procedures, and regulatory requirements, including proper recordkeeping and documentation standards.
• Support special projects and perform additional duties as assigned.

Qualifications:

• Requires a High School degree or equivalent and some experience with Digital Banking, Account Servicing or other directly related experience.
• A combination of education and experience may meet job requirements.
• Basic knowledge of consumer and business banking products and services including all services available through digital banking - Bill Pay, ACH, Wires, Zelle, Internal and External Transfers, mRDC, etc. and their associated systems.
• Basic knowledge of business entity types and how to identify the Authorized Principals using a combination of documentation and online secretary of state filings.
• Good customer service and communications skills, both verbal and written.
• Ability to work with consumer and small business clients.
• Good research, analysis, and problem resolution skills.
• Sound judgement.
• Ability to work with various internal departments and staff.
• Working knowledge of various word processing and spreadsheet software.

Benefits:

• Medical, Dental and Vision Insurance - START DAY ONE!
• Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
• Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
• Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays, and any applicable state holidays
• 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
• Mental health benefits including coaching and therapy sessions
• Tuition Reimbursement for qualifying employees enrolled in an accredited degree program related to the needs of the business, maximum of $5,250 per calendar year, employees are eligible for the program upon hire
• Employee Ambassador preferred banking products