Business Banking Relationship Manager II

Job Responsibilities

• Works directly with the Retail Branch Network to develop, facilitate and manage the lending needs of small business clients.
• Researches client businesses and provides prospective customers/clients with Business Banking services offered.
• Ensures Bank standards are met with regards to loan quality.
• Directly or indirectly manages a portfolio of Business Banking loans.
• Collaborates with Branch Managers on related training in order to develop and grow Business Banking.
• Proactively identifies and engages with potential Business Banking customers through networking, community involvement, and referrals.
• Builds and maintains strong relationships with existing Business Banking clients, fostering trust and long-term partnerships.
• Collaborates with sales and leadership to secure, retain, and Business Banking clients.
• Collaborates with management on sales goals, planning, and forecasting as needed.
• Provides exceptional customer service, acting as a trusted advisor to clients and helping them navigate their financial decisions.
• Makes cold/warm calls and multiple outbound calls to potential clients as necessary.
• Understands client needs and offers solutions and support through a consultative process.
• Closes sales and works with client through the closing process as applicable.
• Ensures that their work is following all applicable laws, regulations, policies and guidelines.
• Performs all other duties as assigned.

Education and Related Experience

• Bachelors degree in Finance, Accounting or related field or equivalent experience preferred.
• 5+ years Business Banking or lending related experience, preferably in a financial institution, required.
• nCino Loan Origination System experience preferred.
• High School Diploma or equivalent (GED) required.

Skills and Abilities

• Strong working knowledge of small business or commercial loan documentation and commercial banking.
• Strong knowledge of lending services and related areas.
• Strong consultative sales skills.
• Must possess good verbal and written communication skills.
• Must possess good organizational and time management skills.
• Must possess ability to perform detailed tasks with accuracy.
• Must possess good financial analytical skills.
• Must possess knowledge of computers and computer operations MS Office software.
• Must possess knowledge of standard office equipment including computer, typewriter, fax machine, scanner and copy machine.

Working Conditions and/or Physical Requirements

• Ability to work under stress and meet deadlines.
• Ability to operate a keyboard if required performing the essential job functions.
• Ability to read and interpret a document.
• Ability to travel if required to perform the essential job functions.
• Ability to lift/move/carry approximately 20 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department an "undue hardship" then the employee must be accommodated; hence, omitting lifting as a physical requirement.

Equal Opportunity Employer/Veterans/Disabled