Business and Operations Manager

Business & Operations Manager
Rochester, New York

Insero Talent Solutions is partnering with a well-established and community-focused organization on the recruitment of a Business & Operations Manager.

The Business & Operations Manager is responsible for the day-to-day operations of the club, ensuring programs, facilities, and administrative functions run efficiently, aligning with the organization’s mission and operational priorities. This individual will partner closely with the Board of Directors to execute on key initiatives while overseeing staff, finances, and overall operations.

Responsibilities:

• Oversee all day-to-day operations, including registration, scheduling, communications, and program coordination
• Implement Board-approved policies and ensure consistent execution across all areas of the organization
• Support development and management of the annual budget; monitor financial performance, oversee billing/collections, and track expenses
• Manage facilities, including scheduling, rentals, maintenance, and vendor coordination, ensuring safe and effective operations
• Partner with program leadership (Technical Director, Recreational Director) to support execution of all programming, leagues, tournaments, and events
• Supervise staff, contractors, and volunteers; support hiring, onboarding, and ongoing performance management
• Maintain a regular on-site presence to support programs, events, and day-to-day operations
• Oversee communications, including website updates, member communications, and social media
• Serve as a primary point of contact for members, families, and community partners; address feedback and escalate issues as needed
• Identify and support revenue-generating opportunities, including sponsorships, partnerships, fundraising, and facility rentals
• Ensure compliance with applicable regulations, policies, and governing bodies
• Provide regular operational updates and reporting to the Board; identify opportunities for process improvement and increased efficiency

Qualifications:

• Bachelor’s degree in business, sports management, operations, or a related field, preferred
• 5+ years of experience in operations, business management, or organizational leadership (nonprofit, athletics, or community-based organizations a plus)
• Demonstrated ability to manage multiple priorities in a fast-paced, hands-on environment
• Experience overseeing budgets, financial tracking, and operational processes
• Strong leadership and team management skills, with experience supervising staff, contractors, or volunteers
• Excellent organizational, communication, and problem-solving abilities
• Comfortable working both strategically and tactically, with a willingness to “roll up your sleeves”
• Experience with facilities management, event coordination, or program operations preferred
• Proficiency with standard business tools (e.g., Microsoft Office/Google Workspace); experience with registration or CRM systems a plus
• Ability to work flexible hours, including evenings and weekends, as needed for events and programming
• Passion for community-based organizations, youth development, or athletics preferred