Acceptance Testing, Agile Programming Methodologies, Analysis Skills, Business Analysis, Business Processes, Business Strategy, Communication Skills, Continuous Improvement, Cross-Functional, Documentation, Establish Priorities, Functional Analysis, Functional Requirements Document (FRD), Insurance, Leadership, Needs Assessment, Operational Support, Organizational Skills, Policy Development, Presentation/Verbal Skills, Problem Solving Skills, Process Flow, Process Improvement, Quality Assurance Methodology, Regulatory Compliance, Requirements Management, Technical Delivery, Technical Support, Test Design, Traceability, Use Cases, User Documentation, Writing Skills
Location:Wauwatosa, Wisconsin (Hybrid: This position requires 3 days/week in Markel’s Wauwatosa WI office, 2 days/week remote work from home.)
Job Type:Full-Time
Target Salary Range*: $67,000 - $91,000.
*This represents the potential salary range for this position depending on education level, years of experience and/or certifications in addition to other position specific requirements which may impact salary
Position Overview:
The Business Analyst is a key member of the solution delivery team, partnering closely with business stakeholders, product owners, and technology teams to deliver high-quality solutions aligned to business strategy. This role is responsible for understanding business needs from an end-user perspective, translating those needs into clear, actionable requirements, and ensuring solutions are effectively designed, tested, and delivered in an agile environment.
The Business Analyst serves as a liaison between business and IT, supporting both project-based initiatives and ongoing operational needs, with a strong focus on process efficiency, system effectiveness, and regulatory compliance within MPL insurance products.
What You’ll Be Doing
- Serve as a primary liaison between business partners and cross-functional technology teams, advocating for business objectives while balancing technical considerations
- Elicit, analyze, and document business and functional requirements, user stories, use cases, and process flows
- Facilitate requirements workshops and stakeholder discussions to align on scope, priorities, and outcomes
- Translate business requirements into clear acceptance criteria and execute or support user acceptance testing with full traceability
- Perform analysis and provide ongoing support for policy rating, issuance, and related insurance systems, ensuring alignment with business rules and state filings
- Identify opportunities to improve business processes, workflows, and system usage to increase efficiency and effectiveness
- Clearly communicate findings, recommendations, risks, and progress to stakeholders at varying levels
- Develop and maintain process documentation, user guides, and reference materials as needed
- Participate in and support small to large initiatives, balancing project work with operational support
- Act as a subject matter expert for assigned product lines, systems, or business processes
Qualifications:
Education:
- Bachelor’s degree or equivalent experience
Experience:
- 5+ years of experience as a Business Analyst or similar role
- Experience working within Agile or iterative delivery methodologies
- Strong understanding of user acceptance testing and quality assurance practices
- Working knowledge of insurance concepts and policy administration systems preferred
Skills:
- Proven analytical and problem-solving skills with the ability to navigate complex business scenarios
- Strong experience gathering requirements, performing functional analysis, and documenting business processes
- Ability to prioritize and execute work independently in a fast-paced, agile environment
- Excellent written and verbal communication skills, with the ability to translate between business and technical audiences
- Demonstrated leadership skills, including influencing without authority and supporting cross-functional collaboration
- Innovative, organized, and self-motivated with a mindset of continuous improvement