$63,100–$101,200 Per Year
Analysis Skills, Business Analysis, Business Operations, Business Processes, Business Solutions, Communication Skills, Customer Satisfaction, Customer/Client Research, Data Analysis, Data Cleaning, Data Collection, Data Sets, Functional Requirements Document (FRD), Futures, Geography, Healthcare, Healthcare Providers, Help Desk, High School Diploma, Identify Issues, Java Decompiler (JAD), Operational Audit, Outbound Marketing, Pharmacy, Pivot Tables, Presentation/Verbal Skills, Problem Solving Skills, Process Flow Diagram (PFD), Production Support, Quality Assurance, Quality System Requirements (QSR), Quantitative Market Research, Rapid Application Development (RAD), Requirements Management, Requirements Validation/Verification, Retail, Survey Design, Test Data, Testing, Translation Services, Use Cases, Vlookups, Writing Skills
Business Analyst, Voice of Customer & Retail Experience
Address: 200 WILMOT RD,DEERFIELD,IL,60015-04620-00001-2
Job ID 1794723BR
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Job Summary
Gathers requirements using a variety of techniques, including observation, interviews, surveys, questionnaires, and conducting focus groups. Analyzes, classifies and documents project scope and business requirements, and identifies and clarifies functional requirements using conceptual and logical processes. Serves as a bridge/translator between various teams, including the business, operations, IT, and external vendors. Works collaboratively with design, development, QA, and production support staff to ensure business and functional requirements are properly documented, tested, piloted and executed. Identifies operational issues and recommends strategies to solve problems.
Job Responsibilities
- Gathers and documents client requirements; helps identify desired results and provides an understanding of the opportunity or problem.
- Reviews high level test plans, business and system requirements based on quality assurance plans.
- Gathers and documents functional requirements from business requirements, including page specs and use cases where needed.
- Assists in scope definition and managing initiatives from definition through implementation, providing necessary updates and communications to stakeholders.
- Provides basic end-user support in post-deployment phases, and supports the assessment and evaluation feedback process to ensure that the requirements necessary to correct issues are addressed.
- Understands and identifies the correct resources to help define and validate both requirements and specifications.
- Helps identify opportunities for improving efficiency of application portfolio and associated business processes.
- Interfaces with stakeholders to answer routine application and requirements questions. Escalates the more complex questions, but follows up for resolution.
- Works with business owners and operations to review suggestions, system enhancements and production issues.
About Walgreens
Founded in 1901, Walgreens (www.walgreens.com) proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.
Basic Qualifications
- Bachelor''s Degree or High School Diploma/GED and at least 3 years of experience in retail or mail pharmacy.
- Ability to elicit requirements from business owners through a variety of methods and to document requirements clearly and concisely for stakeholders.
- Ability to identify qualitative and quantitative indicators for success.
- Experience with requirements specification and development: process/functional requirements definition methods, JAD/RAD sessions, use case development, and process flow diagrams.
- Outstanding written and verbal communication skills.
- Excellent presentation skills.
Preferred Qualifications
- · 2+ years analyzing customer journeys to identify improvement opportunities, satisfaction drivers, and customer pain points.
- 2+ years managing Voice of the Customer (VOC) and quantitative marketing research programs, including survey design, QA/testing, data collection, analysis, and reporting.
- 2+ years using customer feedback platforms such as Medallia, Qualtrics, InMoment, or Forsta to collect, analyze, and report customer insights.
- 2+ years performing text analytics to identify customer sentiment, themes, and trends from unstructured feedback.
- Intermediate Excel skills, including data cleaning, manipulation, and analysis using VLOOKUPs, Pivot Tables, and conditional formatting to manage large datasets.
- Experience establishing & maintaining relationships with individuals at all levels of the organization, in the business community & with vendors.
We will consider employment of qualified applicants with arrest and conviction records.
#VHDEI
The Salary below is being provided to promote pay transparency and equal employment opportunities at Walgreens. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
Salary Range: $63100 - $101200 / Salaried
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W
Walgreen Co
Founded over a century ago in 1901, we have a rich and colorful history of continuous improvement and innovation at Walgreens. From inventing the world’s first chocolate malted milkshake to the creation of one of the most popular and sophisticated mobile applications in retail shopping today, we have transformed ourselves into a leader within the retail and drug industry.
Walgreens, one of the nation’s largest drugstore chains, is included in the Retail Pharmacy USA Division of Walgreens Boots Alliance, Inc., the first global pharmacy-led, health well being enterprise.
At Walgreens you'll find a team positively energized by the unique talents, ideas, experiences and aspirations of every individual. In other words, you can be your authentic self in our stores, offices and other workplaces, and be comfortable and confident that what matters most here is doing your best to make health and well-being within reach for everyone on a daily basis.
Walgreens has a proud legacy of valuing diversity and fostering inclusion more than 100 years-strong, and we're still living that commitment. We intend to be recognized as a “Next Practices” company for diversity and inclusion – one whose cultures, people, perspectives and workplaces reflect the current and future customers we serve while delivering superior business performance.
Walgreens has over 9,500 stores in all 50 states, the District of Columbia, Puerto Rico, and the U.S. Virgin Islands.
10,000 employees or more
https://www.walgreens.com/