Job Description: PURPOSE: Assists Business Analysts in ensuring that the business need for changes to processes, policies and/or information systems are identified, understood, defined, documented and acted upon by eliciting, analyzing, documenting, validating, specifying and verifying the needs of business or user. Participates in business meetings, as well as gathering, organizing, creating and analyzing documents to ensure clarity around the business need to change/improve processes, policies and/or systems. ESSENTIAL FUNCTIONS: 30% Assists and participates in user acceptance testing, including documentation, verification and release. Implements practices and procedures for end user test plans. Identifies and documents gaps in requirement adherence or system deficiencies/defects and coordinates appropriate action through issue resolution. Provides guidance and training to application end users. 20% Supports the process of gathering, eliciting, analyzing, documenting and validating the Business areas user and technical (functional/non-functional) requirements. Under the direction of a Business Analyst, Senior Business Analyst or Lead Business Analyst, assists in the creation of requirements documentation. Participates in and supports requirements analysis and verification sessions. Participates in and supports the tracking and management of open issues and assists in planning for resolution. Participates in development sessions and design reviews in order to ensure design meets user requirements. 20% Assists in identifying, documenting and troubleshooting problems in systems, software and processes. Collaborates with appropriate stakeholders to monitor, report and resolve issues. Assists in the development of solutions and workarounds that solve low complexity technical, system and/or business issues. 15% Partners with Business Analyst in creating ad hoc reports requested by the client including data analysis and generating reports of system data. 10% Assists in analyzing and creating detailed documentation of business systems and user needs. Responsible for writing all the written documentation of requirements in a clear and well organized manner. 5% Aids in monitoring and reporting project status to identify and mitigate risks and to ensure quality and timely deliverables. Assists in the management of new work requests. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education Level: Bachelor's Degree Education Details: Information Technology, Computer Science or Business or related field In Lieu of Education In lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience. Preferred Qualifications Knowledge, Skills and Abilities (KSAs) Strong time-management and organizational skill, Proficient Ability to communicate effectively in both oral and written form., Proficient Ability to organize stakeholder meetings., Proficient Microsoft Office applications usage., Proficient The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes them ineligible to perform work directly or indirectly on Federal health care programs. Must be able to effectively work in a fast-paced environment with frequently changing priorities, deadlines, and workloads that can be variable for long periods of time. Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging. ***Lumen and / or its clients will not provide equipment (Laptop, monitor, etc.) to the selected contractor. The contractor must have their own equipment. Access to a virtual desktop set up (software) will be provided by Lumens client, allowing the user access to the required systems and technology.*** Lumen Solutions Group Inc. is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.